Tender

GB-Kings Lynn: Customer Engagement Platform

FREEBRIDGE COMMUNITY HOUSING LIMITED

This public procurement record has 1 release in its history.

Tender

27 Jun 2024 at 14:20

Tender Notice
Summary of the contracting process

Freebridge Community Housing Limited is seeking qualified service providers for the procurement of a Tenant Engagement Platform in Kings Lynn, United Kingdom. The tender, titled "Customer Engagement Platform", falls under the industry category of customer-care services. The procurement stage is active with a tender deadline of 12th July 2024. The contract period is set to start on 1st August 2024 and end on 31st July 2027, with a contract value of £500,000 GBP. This open procedure tender is particularly suitable for small or medium enterprises (SMEs).

This opportunity to provide a Tenant Engagement Platform presents a chance for service providers experienced in customer-care services, customer relationship management software development, customer survey services, and customer loyalty programs. Businesses aiming to enhance tenant experiences, foster community connections, and improve tenant-landlord relationships among Freebridge Community Housing tenants and local communities are well-suited to compete in this procurement process.

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Notice Information

Notice Title

GB-Kings Lynn: Customer Engagement Platform

Notice Description

Freebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform. The platform design should consider customer needs, and the provider should have experience in seamless platform migrations. Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c25831c4-376c-4ab3-a65a-ad1ef42cb4cb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/94070526-ff2e-495c-a018-d57820c6d3c8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

79342310 - Customer survey services

79342320 - Customer-care services

79342321 - Customer-loyalty programme

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jun 20241 years ago
Submission Deadline
12 Jul 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2024 - 31 Jul 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FREEBRIDGE COMMUNITY HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KING'S LYNN
Postcode
PE30 1DZ
Post Town
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH52 North and West Norfolk
Delivery Location
Not specified
Local Authority
King's Lynn and West Norfolk
Electoral Ward
St. Margaret's with St. Nicholas
Westminster Constituency
North West Norfolk

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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