Award

RBGKEW1099 - Visitor Experience Touchpoint Mapping

BOARD OF TRUSTEES OF THE ROYAL BOTANIC GARDENS KEW

This public procurement record has 2 releases in its history.

Award

15 Nov 2022 at 13:05

Award Notice
Tender

08 Sep 2022 at 09:27

Tender Notice
Summary of the contracting process

The procurement process for the contract "RBGKEW1099 - Visitor Experience Touchpoint Mapping" is managed by the Board of Trustees of the Royal Botanic Gardens Kew. This tender falls under the services category and involves creating a visitor experience touchpoint map. The contract period runs from November 1, 2022, to October 31, 2024. The procurement method used is an open procedure, and the tender deadline was on October 4, 2022. The contract value is £110,000, with a minimum value of £20,000. The project must be completed within the 2022/2023 financial year.

This contract offers business growth opportunities for enterprises specializing in services related to mapping, research and development, and market research. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are suited to compete for this tender. Businesses interested in collaborating with the Royal Botanic Gardens Kew to enhance visitor experiences and project management should consider applying. The locations for service delivery are in London and the South East region of the United Kingdom.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

RBGKEW1099 - Visitor Experience Touchpoint Mapping

Notice Description

The purpose of this procurement is to contract a supplier to provide services relating to the creation of a visitor experience touchpoint map for the Royal Botanic Gardens, Kew. The initial phase of the services include carrying out one visitor mapping exercise at Wakehurst and another at Kew Gardens, both with pre-, during and post-visit online journeys of our shared website, project management of the mapping process and liaison with relevant teams as required. The Touchpoint Mapping Agreement shall commence on the contract start date and be applicable during the project work at a timescale to be defined between Kew and the supplier on appointment. The project must be completed within the 2022/2023 financial year. To apply please follow these steps * Go to https://defra.bravosolution.co.uk/web/login.html * Click on 'view Current Opportunities' * Scroll the list to locate 'RBGKEW1099 - Visitor Experience Touchpoint Mapping' * Click on the title * Follow the instructions to register and obtain the tender documents

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c6b4d0f9-360e-492b-8ce1-7252bdc21ed3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/db84d02e-ded2-4d5d-82ef-851e3008adee
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

22 - Printed matter and related products

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

22114300 - Maps

73000000 - Research and development services and related consultancy services

79310000 - Market research services

Notice Value(s)

Tender Value
£110,000 £100K-£500K
Lots Value
Not specified
Awards Value
£110,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Nov 20223 years ago
Submission Deadline
4 Oct 2022Expired
Future Notice Date
Not specified
Award Date
20 Oct 20223 years ago
Contract Period
1 Nov 2022 - 31 Oct 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BOARD OF TRUSTEES OF THE ROYAL BOTANIC GARDENS KEW
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RICHMOND
Postcode
TW9 3AB
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
TLI London, TLJ South East (England)
Local Authority
Richmond upon Thames
Electoral Ward
Kew
Westminster Constituency
Richmond Park

Supplier Information

Number of Suppliers
1
Supplier Name

BRIGHT WHITE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-c6b4d0f9-360e-492b-8ce1-7252bdc21ed3-2022-11-15T13:05:50Z",
    "date": "2022-11-15T13:05:50Z",
    "ocid": "ocds-b5fd17-c6b4d0f9-360e-492b-8ce1-7252bdc21ed3",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "RBGKEW1099",
        "title": "RBGKEW1099 - Visitor Experience Touchpoint Mapping",
        "description": "The purpose of this procurement is to contract a supplier to provide services relating to the creation of a visitor experience touchpoint map for the Royal Botanic Gardens, Kew. The initial phase of the services include carrying out one visitor mapping exercise at Wakehurst and another at Kew Gardens, both with pre-, during and post-visit online journeys of our shared website, project management of the mapping process and liaison with relevant teams as required. The Touchpoint Mapping Agreement shall commence on the contract start date and be applicable during the project work at a timescale to be defined between Kew and the supplier on appointment. The project must be completed within the 2022/2023 financial year. To apply please follow these steps * Go to https://defra.bravosolution.co.uk/web/login.html * Click on 'view Current Opportunities' * Scroll the list to locate 'RBGKEW1099 - Visitor Experience Touchpoint Mapping' * Click on the title * Follow the instructions to register and obtain the tender documents",
        "datePublished": "2022-09-08T10:27:53+01:00",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "22114300",
            "description": "Maps"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "73000000",
                "description": "Research and development services and related consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "79310000",
                "description": "Market research services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 20000,
            "currency": "GBP"
        },
        "value": {
            "amount": 110000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2022-10-04T10:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-11-01T00:00:00Z",
            "endDate": "2024-10-31T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/223a7692-5303-4d1f-9e12-2d1a2cc77f5e",
                "datePublished": "2022-09-08T10:27:53+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "technicalSpecifications",
                "description": "Specification of services required",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff18e4ac-862b-4a5a-b78c-c6ba59ec8c03",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "3",
                "documentType": "tenderNotice",
                "description": "Use this link to register, obtain tender pack and apply",
                "url": "https://defra.bravosolution.co.uk/web/login.html"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/EM5q33BA",
            "name": "Board of Trustees of the Royal Botanic Gardens Kew",
            "identifier": {
                "legalName": "Board of Trustees of the Royal Botanic Gardens Kew",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/EM5q33BA"
            },
            "address": {
                "streetAddress": "Kew Green",
                "locality": "RICHMOND",
                "postalCode": "TW93AB",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Sarah Jandu",
                "email": "procurement@kew.org"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-05135548",
            "name": "BRIGHT WHITE LIMITED",
            "identifier": {
                "legalName": "BRIGHT WHITE LIMITED",
                "scheme": "GB-COH",
                "id": "05135548"
            },
            "address": {
                "streetAddress": "2F Swinegate Court East YORK North Yorkshire YO1 8AJ GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/EM5q33BA",
        "name": "Board of Trustees of the Royal Botanic Gardens Kew"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-c6b4d0f9-360e-492b-8ce1-7252bdc21ed3-1",
            "status": "active",
            "date": "2022-10-21T00:00:00+01:00",
            "datePublished": "2022-11-15T13:05:50Z",
            "value": {
                "amount": 110000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-05135548",
                    "name": "BRIGHT WHITE LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-11-01T00:00:00Z",
                "endDate": "2024-10-31T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/db84d02e-ded2-4d5d-82ef-851e3008adee",
                    "datePublished": "2022-11-15T13:05:50Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "technicalSpecifications",
                    "description": "Specification of services required",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff18e4ac-862b-4a5a-b78c-c6ba59ec8c03",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "3",
                    "documentType": "tenderNotice",
                    "description": "Use this link to register, obtain tender pack and apply",
                    "url": "https://defra.bravosolution.co.uk/web/login.html"
                }
            ]
        }
    ]
}