Tender

Information Technology Service Management (ITSM) Solution

ROTHERHAM METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

17 Jul 2024 at 17:38

Tender Notice
Summary of the contracting process

Rotherham Metropolitan Borough Council is seeking to appoint a supplier for an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution. The procurement exercise excludes the provision of an Enterprise Service Management (ESM) Solution. The system must be live by 08/06/2025, with implementation and mobilisation between November 2024 and March 2025.

This tender presents an opportunity for businesses in the IT sector, particularly those providing software packages, information systems, system support services, and IT consulting. Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprise (VCSE) organisations are encouraged to participate. The procurement method is an open procedure, with a tender period ending on 16th August 2024 and a contract period starting on 21st November 2024 until 20th November 2034.

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Notice Information

Notice Title

Information Technology Service Management (ITSM) Solution

Notice Description

Rotherham Metropolitan Borough Council is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The scope of this procurement will include as a minimum but is not limited to: Provision of an Information Technology Service Management (ITSM) Solution Provision of an Information Technology Asset Management (ITAM) Solution Hosting of the solution in the Suppliers Data Centre. Associated software licenses. Associated software services. Annual support and maintenance. Professional services in the form of service pack days. Option to add in and purchase additional functionality during the lifetime of the contract. This will futureproof the solution as the contract matures. Transfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution. Procurement of a bulk data importing tool (if not included as part of the ITAM/ITSM). The procurement exercise will exclude: Provision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services. The system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c7e35cb0-da86-4fbb-850f-718b0a01c140
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/557387f6-6f83-44db-b67e-f6daea984890
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

72250000 - System and support services

72253200 - Systems support services

72261000 - Software support services

72267000 - Software maintenance and repair services

72300000 - Data services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20241 years ago
Submission Deadline
16 Aug 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
21 Nov 2024 - 20 Nov 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROTHERHAM METROPOLITAN BOROUGH COUNCIL
Contact Name
Matthew Everatt
Contact Email
matthew.everatt@rotherham.gov.uk
Contact Phone
+44 1709334119

Buyer Location

Locality
ROTHERHAM
Postcode
S60 1AE
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE34 Rotherham
Delivery Location
Not specified
Local Authority
Rotherham
Electoral Ward
Boston Castle
Westminster Constituency
Rotherham

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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