Information Technology Service Management (ITSM) Solution

Contract Timeline

Publication Date

17th July 2024 17:38:00 PM

Tender Deadline

16th August 2024 11:00:00 AM   Expired

Contract Summary

Rotherham Metropolitan Borough Council is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The scope of this procurement will include as a minimum but is not limited to: Provision of an Information Technology Service Management (ITSM) Solution Provision of an Information Technology Asset Management (ITAM) Solution Hosting of the solution in the Suppliers Data Centre. Associated software licenses. Associated software services. Annual support and maintenance. Professional services in the form of service pack days. Option to add in and purchase additional functionality during the lifetime of the contract. This will futureproof the solution as the contract matures. Transfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution. Procurement of a bulk data importing tool (if not included as part of the ITAM/ITSM). The procurement exercise will exclude: Provision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services. The system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025.

Contract Details

Open Contracting ID

ocds-b5fd17-c7e35cb0-da86-4fbb-850f-718b0a01c140

Publication Source

Contracts Finder

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Goods

Tender Suitability

SME VCSE

Framework / DPS

Contract Classification

CPV Code(s)

48000000
72000000
72250000
72253200
72261000
72267000
72300000

CPV Division(s)

48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support

Awarding Authority

ROTHERHAM METROPOLITAN BOROUGH COUNCIL

Buyer Name

Matthew Everatt

Buyer Email

matthew.everatt@rotherham.gov.uk

Buyer Phone

+44 1709334119

Buyer Address

Riverside House, Main Street

Rotherham

S60 1AE

ENG