Award

FLEX AI Omni Channel Citizen Services Platform

INFORMATION COMMISSIONER'S OFFICE

This public procurement record has 1 release in its history.

Award

10 Feb 2023 at 17:20

Award Notice
Summary of the contracting process

The Information Commissioner's Office has awarded a contract for the provision of the "FLEX AI Omni Channel Citizen Services Platform". The contract, valued at £800,000 GBP, was awarded to ICS.AI LTD following a selective procurement method. The contract period is from November 24, 2022, to November 23, 2024. The buying organisation, located in Wilmslow, England, sought cloud services for the automation of inbound email processing using AI technology.

This tender opportunity for the FLEX AI platform offers growth possibilities for businesses specialised in industry-specific software packages and software-related services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations with expertise in advanced technology solutions are well-suited to compete. The contract presents a chance for businesses to provide innovative AI-driven customer service solutions within the public sector, aligning with the Information Commissioner's Office objective to enhance service automation and efficiency.

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Notice Information

Notice Title

FLEX AI Omni Channel Citizen Services Platform

Notice Description

Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cf243154-1928-42de-898e-8fb25aa1959b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48100000 - Industry specific software package

72260000 - Software-related services

Notice Value(s)

Tender Value
£800,000 £500K-£1M
Lots Value
Not specified
Awards Value
£800,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
10 Feb 20233 years ago
Submission Deadline
23 Nov 2022Expired
Future Notice Date
Not specified
Award Date
24 Nov 20223 years ago
Contract Period
24 Nov 2022 - 23 Nov 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
INFORMATION COMMISSIONER'S OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WILMSLOW
Postcode
SK9 5AF
Post Town
Stockport
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD62 Cheshire East
Delivery Location
TLD North West (England)
Local Authority
Cheshire East
Electoral Ward
Wilmslow West and Chorley
Westminster Constituency
Tatton

Supplier Information

Number of Suppliers
1
Supplier Name

ICS.AI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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