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Storm Cloud Contact Centre

Sheffield City Council

This public procurement record has 1 release in its history.

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04 Aug 2026 at 11:01

Award Notice
Summary of the contracting process

Sheffield City Council procured a cloud-based two-way omnichannel contact centre service, with artificial intelligence and integration with third-party systems through REST APIs. This is a technology services requirement covering contact centre software, information systems and associated IT services. The solution is intended for delivery in Sheffield and the wider Yorkshire and the Humber area. The council is the buying organisation. The requirement combines a hosted communications platform with digital channels, AI functionality and the technical integration needed to connect external systems. It is therefore relevant to contact centre platform providers, cloud software businesses, systems integrators and suppliers with experience delivering public-sector customer service technology.

The procurement has been awarded following a direct award procedure. The award was made to Content Guru Ltd on 4 August 2026. The awarded contract value is £3,087,966, and the contract runs from 1 August 2026 to 31 July 2029. The tender submission deadline was 31 July 2026. Sheffield City Council treated the procurement as a completed services requirement and awarded the contract as a single opportunity. The selected supplier is Content Guru Ltd. The procurement was not identified as suitable for small or medium-sized enterprises or voluntary, community and social enterprise organisations. The stated requirement covers the full cloud contact centre solution, AI capability and REST API integration.

This award demonstrates demand from Sheffield City Council for a substantial, integrated cloud contact centre rather than a standalone telephony product. A credible future competitor would need to provide two-way omnichannel communications, artificial intelligence features and robust REST API integration with third-party systems. Relevant suppliers are likely to be established cloud contact centre providers, enterprise software companies and systems integrators able to combine platform delivery with technical implementation and ongoing service support. The requirement favours organisations with the capacity to deliver a council-scale service, integrate with a complex technology estate and demonstrate dependable operation of public-facing customer contact channels. Smaller specialist businesses may need a strong prime contractor or delivery partnership to address the stated scale and breadth.

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Notice Information

Notice Title

Storm Cloud Contact Centre

Notice Description

Provision of a Cloud based 2 way Omni-Channel Contact Centre solution, Artificial Intelligence and capability to integrate with third party systems via Rest APIs.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cc747724-5e03-46d2-9504-3dde76301d4c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/edb62ddd-7b15-4e56-82be-54c5dcea2418
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

Notice Value(s)

Tender Value
£3,087,966 £1M-£10M
Lots Value
Not specified
Awards Value
£3,087,966 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
4 Aug 20262 months ago
Contract Period
1 Aug 2026 - 31 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Sheffield City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2HH
Postcode Area
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

Content Guru Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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