Award

CPU 7746 Contact centre software renewal

NOTTINGHAM CITY COUNCIL

This public procurement record has 1 release in its history.

Award

10 Feb 2026 at 13:06

Summary of the contracting process

Nottingham City Council has completed the procurement process for the project titled "CPU 7746 Contact Centre Software Renewal," focusing on the renewal of software for SIP telephony. This contract, awarded on 10th February 2026, falls within the software package and information systems industry category, with additional classifications related to repair and maintenance services of telephony equipment and telecommunications services. The project is located in the East Midlands, United Kingdom, with the procurement method identified as an open procedure conducted below the threshold. The tender period concluded on 31st August 2025, with the contract period set from 1st September 2025 to 31st August 2026, for a contract value of £76,846. The supplier awarded the contract is Insight Direct (UK) Limited.

This tender presents numerous opportunities for businesses involved in telecommunication software and maintenance services to engage with public sector organisations like Nottingham City Council. Companies with expertise in software solutions and information systems, particularly those that can offer comprehensive services for telephony systems, would find this project a strategic fit to enhance their portfolios. Although this specific contract has been awarded to a large-scale enterprise, Insight Direct (UK) Limited, similar future tenders may provide opportunities for smaller businesses to showcase their innovative solutions and expand their market presence in the public sector.

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Notice Title

CPU 7746 Contact centre software renewal

Notice Description

Contact centre software renewal for SIP telephony

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ccc2c765-3f1d-48d6-86d3-33a0b7c4671e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c8e19f38-672f-46d0-bc93-1539244790cb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

50 - Repair and maintenance services

64 - Postal and telecommunications services


CPV Codes

48000000 - Software package and information systems

50334000 - Repair and maintenance services of line telephony and line telegraphy equipment

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£76,846 Under £100K
Lots Value
Not specified
Awards Value
£76,846 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Feb 20261 weeks ago
Submission Deadline
31 Aug 2025Expired
Future Notice Date
Not specified
Award Date
30 Aug 20255 months ago
Contract Period
31 Aug 2025 - 31 Aug 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAM CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG2 3NG
Post Town
Nottingham
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
TLF East Midlands (England)

Local Authority
Nottingham
Electoral Ward
Castle
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

INSIGHT DIRECT (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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