Award

Provision of Customer Experience Platform

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

30 Jun 2023 at 12:28

Award Notice
Summary of the contracting process

The Crown Commercial Service, located in Liverpool, England, has awarded a contract for the provision of a Customer Experience Platform. The tender, titled "Provision of Customer Experience Platform," falls under the IT software package industry category. The contract value is £999,000 in GBP, with a contract period from 30th May 2023 to 29th May 2026. The procurement method used was a Direct Award, and the tender period ended on 23rd January 2023.

This opportunity to provide a SaaS Customer Experience platform offers business growth potential for companies specializing in survey analysis services and customer satisfaction surveys. Businesses with expertise in IT software packages can also compete in developing and delivering customer experience services. The contracting process, initiated as a tender, has now reached the award stage, providing successful bidders with a lucrative contract over the specified period.

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Notice Information

Notice Title

Provision of Customer Experience Platform

Notice Description

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c5a6366b-667e-43fc-837c-51cccac086e9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct Award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48517000 - IT software package

79311300 - Survey analysis services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£999,000 £500K-£1M
Lots Value
Not specified
Awards Value
£999,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jun 20232 years ago
Submission Deadline
23 Jan 2023Expired
Future Notice Date
Not specified
Award Date
29 May 20232 years ago
Contract Period
29 May 2023 - 29 May 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

QUALTRICS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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