Award

Puzzel Platform

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

08 Jul 2024 at 09:22

Award Notice
Summary of the contracting process

NHS England has awarded a contract for the provision of a 12-month continued service of the Customer Contact Centre telephony platform to Puzzel Limited. The procurement method used was selective, with the procurement process involving calling off from a framework agreement. The contract period will run from May 1, 2024, to April 30, 2025, with a total contract value of £126,705.12 GBP.

Businesses in the information technology services sector, particularly those offering call centre solutions or software packages, may find opportunities for growth through this tender. This contract could be suitable for businesses looking to provide ongoing service solutions to public sector organisations like NHS England. The contract has already been awarded, so interested businesses may consider partnership or subcontracting opportunities with the awarded supplier, Puzzel Limited, for future similar tenders.

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Notice Information

Notice Title

Puzzel Platform

Notice Description

12 month continued service of the Customer Contact Centre telephony platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fc685e9f-0651-4b01-a486-b3bf5a0f88c8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

79512000 - Call centre

Notice Value(s)

Tender Value
£126,705 £100K-£500K
Lots Value
Not specified
Awards Value
£126,705 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jul 20241 years ago
Submission Deadline
30 Apr 2024Expired
Future Notice Date
Not specified
Award Date
24 Apr 20241 years ago
Contract Period
30 Apr 2024 - 30 Apr 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
NHSE Commercial
Contact Email
england.commercialqueries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

PUZZEL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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