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PR2008 - Microsoft Teams Telephony and Contact Centre

Parliamentary and Health Service Ombudsman

This public procurement record has 1 release in its history.

Award

01 Feb 2022 at 09:51

Award Notice
Summary of the contracting process

The Parliamentary and Health Service Ombudsman is seeking suppliers for the project titled "PR2008 - Microsoft Teams Telephony and Contact Centre," which falls under the communication and telecommunication equipment industry category. The procurement process has reached the award stage, and the contract was awarded on 31 January 2022. The contractual period spans from 1 February 2022 to 31 January 2024, with an estimated contract value of £400,000, while the minimum contract value is set at £200,000. The intended delivery address for the contract is located in England, United Kingdom.

This tender presents valuable opportunities for businesses looking to expand in the services sector, particularly those specialising in communication, telephony systems, and related installations. Suppliers that are small and medium-sized enterprises (SMEs) may find it especially advantageous to compete, as the contract is open to different approaches and encompasses a range of services from installation to maintenance. Potential bidders should be prepared to showcase their expertise in Microsoft Teams technology and related support services to engage effectively with the Ombudsman’s requirements.

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Notice Information

Notice Title

PR2008 - Microsoft Teams Telephony and Contact Centre

Notice Description

Microsoft Teams Telephony and Contact Centre Additional information: in line with Public Policy Note 07/21 re: transparency requirements on Contracts Finder for Central Government Organisations, PHSO are providing full visibility of all associated contract / tender documentation upon request. This includes the following, or the nearest equivalent, as a minimum: the specification; invitation to tender (ITT)/request for quotation, or invitation to participate in dialogue; standard selection questionnaire (SSQ); template terms and conditions of contract; any associated schedules (which may include the winning tenderer's bid.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d540b4de-72f1-476c-8c1c-9949c160fc12
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/66e4a637-ad92-4a31-b00d-adfb9e07de12
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

50 - Repair and maintenance services

51 - Installation services (except software)

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

50000000 - Repair and maintenance services

51000000 - Installation services (except software)

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
£275,056 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Feb 20224 years ago
Submission Deadline
8 Jun 2021Expired
Future Notice Date
Not specified
Award Date
31 Jan 20224 years ago
Contract Period
1 Feb 2022 - 31 Jan 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Parliamentary and Health Service Ombudsman
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M2 3HQ
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

Charterhouse Voice & Data Limited t/a Symity

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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