Notice Information
Notice Title
South Norfolk Council: Customer Relation Management Software Package - AWARD
Notice Description
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-d594e67e-692d-4e1d-85ea-fa1a192ee406
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/96fda189-bbc9-4bb2-9f33-ad881077c0ec
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Negotiated procedure
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48100000 - Industry specific software package
48217000 - Transaction-processing software package
48219300 - Administration software package
48333000 - Contact management software package
48445000 - Customer Relation Management software package
72212100 - Industry specific software development services
72212211 - Platform interconnectivity software development services
72212445 - Customer Relation Management software development services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £796,855 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 30 Sep 20254 months ago
- Submission Deadline
- 9 Dec 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 10 Sep 20255 months ago
- Contract Period
- 10 Sep 2025 - 11 Sep 2032 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- EAST SUFFOLK COUNCIL
- Contact Name
- Amy Moye
- Contact Email
- amy.moye@eastsuffolk.gov.uk
- Contact Phone
- +44 1502523507
Buyer Location
- Locality
- NORFOLK,
- Postcode
- NR7 0WF
- Post Town
- Norwich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH51 Norwich and East Norfolk
- Delivery Location
- Not specified
-
- Local Authority
- Broadland
- Electoral Ward
- Brundall
- Westminster Constituency
- Broadland and Fakenham
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/96fda189-bbc9-4bb2-9f33-ad881077c0ec
30th September 2025 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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