Award

Combined contract for consultation platform and e-news platform

SOUTHEND-ON-SEA BOROUGH COUNCIL

  • Contract Timeline

    Publication Date

    17th April 2025 15:09:47 PM

  • Contract Summary

    Southend-on-Sea City Council is looking for a single contract to cover the electronic news platform (currently Granicus govDelivery for LG) and the consultation platform Your Say Southend (currently Granicus Engagement HQ). For eNews platform: To communicate our key messages and information and ensure it is both seen and acted on by local people. This technology must make use of modern standards, such as accessibility standards and responsive design, as well as ensuring that residents are able to self-select the topics that they want to receive alerts and bulletins for. • Ability to manually create and reuse branded newsletters, bulletins and alerts • Automated bulletin creation, fed from the Council website and other digital sources • Ability to easily grow the number of people receiving alerts, bulletins and newsletters • Automated subscriber management • Full data analytics • Potential integration with CRM and other relevant Council applications • Exceptional rates of delivery Consultation platform: To consult with the public on key council decisions (formal consultations) and gather feedback from the public less formally on plans and potential activities, or changes to services. This technology must make use of modern standards, such as accessibility standards and responsive design • Analyse public sentiment about the council and its service provision through advanced reporting tools and sentiment analysis. • Involve the public in co-creating services by enabling interactive feedback mechanisms such as idea boards, surveys, and discussion forums. • Customisable consultation templates for different types of surveys, polls, and engagement activities. • Real-time analytics and reporting to track participation rates, sentiment trends, and demographic breakdowns. • Easy-to-use moderation tools for managing public comments and ensuring discussions remain respectful and productive. • Platform content translation tool to engage non English speaking residents effectively. • Interactive mapping features for geographically relevant consultations (e.g., traffic schemes, infrastructure developments). • Automated notifications and reminders for participants about upcoming deadlines or new consultation opportunities. • Secure data handling and compliance with GDPR and other relevant data protection regulations. • Mobile-friendly interface to allow residents to participate easily from smartphones and tablets. • Accessibility tools such as screen reader compatibility, text resizing, and alternative formats for diverse user needs. • Feedback loop functionality to close the consultation process by informing participants how their input influenced decision-making.

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-d6f439cb-a8d0-481f-855a-ddea910f9bed

    Publication Source

    Contracts Finder

    Procurement Stage

    Award

    Procurement Method

    Selective

    Procurement Method Details

    Call-off From A Framework Agreement

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

    Framework

  • Contract Classification

    CPV Code(s)

    48333000
    48445000
    48480000
    48510000
    72611000

    CPV Division(s)

    48 - Software package and information systems
    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    SOUTHEND-ON-SEA BOROUGH COUNCIL

    Buyer Name

    Niki Mistry

    Buyer Email

    nikimistry@southend.gov.uk

    Buyer Phone

    01702534921

    Buyer Address

    Civic Centre

    SOUTHEND-ON-SEA

    SS26EN

    England

  • Awarded Supplier(s)

    Supplier Name(s)

    GRANICUS-FIRMSTEP LIMITED