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Civica W360 Support and Maintenance

mhs homes group

This public procurement record has 1 release in its history.

Award

05 Oct 2026 at 10:09

Award Notice
Summary of the contracting process

mhs homes group procured support and maintenance for its Civica W360 software system. The requirement covers software support and ongoing maintenance, rather than the purchase of a new system. The work is for delivery in South East England. The procurement was managed by mhs homes group, a housing organisation based in Chatham. This is a software support and maintenance service (CPV 72261000), associated with information systems and software maintenance. The requirement is specific to Civica W360, so it is most relevant to suppliers able to support and maintain that platform, rather than providers of general-purpose software or unrelated IT services.

The procurement is complete and Civica UK Limited was selected for the contract. The award was made on 31 October 2026, with a contract period running from 31 October 2026 to 30 October 2029. The awarded contract value is £89,742. The requirement was procured through a call-off from a framework agreement, using a selective procedure. The tender deadline was 28 September 2026 at 12:00. The opportunity was identified as suitable for small and medium-sized enterprises. The published details do not set out a separate evaluation formula or scoring basis, so the stated outcome identifies the selected supplier but does not explain how bids were compared.

This award demonstrates a recurring requirement at mhs homes group for continued support and maintenance of its Civica W360 system. Suppliers seeking to compete for the buyer’s future requirement would be credible if they can provide platform-specific technical support, troubleshoot and resolve software issues, and maintain the system over a sustained service period. Experience supporting Civica W360 in an operational setting would be directly relevant; general software expertise alone may not address the buyer’s platform-specific need. The route used was a framework call-off, so a supplier’s ability to participate in relevant frameworks and respond to selective call-off competitions would also matter. The contract was awarded to Civica UK Limited, a large supplier, while the procurement was identified as suitable for SMEs, indicating that smaller providers may also be relevant where they can demonstrate the required platform capability and service capacity.

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Notice Information

Notice Title

Civica W360 Support and Maintenance

Notice Description

Provisions of Civica W360 Support and Maintenance

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d812c4e5-20f4-4186-944b-4260e9443221
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b291e092-ce8f-49fe-8c07-f3299c5652ae
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72250000 - System and support services

72261000 - Software support services

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
£89,742 Under £100K
Lots Value
Not specified
Awards Value
£89,742 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Oct 2026 - 30 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
mhs homes group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHATHAM
Postcode
ME4 4LL
Postcode Area
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ41 Medway
Delivery Location
TLJ South East (England)
Local Authority
Medway
Electoral Ward
Chatham Central & Brompton
Westminster Constituency
Rochester and Strood

Supplier Information

Number of Suppliers
1
Supplier Name

Civica UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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