Award

Contact Centre

LONDON BOROUGH OF MERTON

This public procurement record has 1 release in its history.

Award

01 Aug 2023 at 07:30

Award Notice
Summary of the contracting process

The London Borough of Merton has awarded a contract for a Contact Centre project in the communications infrastructure industry. The contract, valued at £576,591.82 GBP, was awarded to Softcat plc. The tender process was open, and the contract period is from 7th August 2023 to 1st August 2030.

This procurement opportunity is suited for businesses involved in providing communications server software packages. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) can participate in this tender. The buying organisation, London Borough of Merton, located in England, United Kingdom, aims to create business growth opportunities by awarding this contract.

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Notice Information

Notice Title

Contact Centre

Notice Description

Contact Centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-de3c4926-a964-409e-aef5-52daca06db63
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/43e04f83-34d6-41ad-940a-aa6d068f76bc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

CPV Codes

32571000 - Communications infrastructure

48219700 - Communications server software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£576,591 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
1 Aug 20232 years ago
Submission Deadline
26 May 2023Expired
Future Notice Date
Not specified
Award Date
31 Jul 20232 years ago
Contract Period
6 Aug 2023 - 1 Aug 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF MERTON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MORDEN
Postcode
SM4 5DX
Post Town
Sutton
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Merton
Electoral Ward
Merton Park
Westminster Constituency
Wimbledon

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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