Planning

CRM System (FCR)

BEDFORDSHIRE POLICE

This public procurement record has 1 release in its history.

Planning

13 Dec 2024 at 12:17

Planned Procurement Notice
Summary of the contracting process

Bedfordshire Police has announced a planned procurement for a CRM System (FCR), which encompasses User Journey, Citizen's Portal, and Customer Relationship Management Systems. This procurement falls under the industry category of communications control systems and customer relation management software package (CPV codes 32573000 and 48445000). The opportunity is available through the 7 Force Commercial Tendering Portal, with relevant documents accessible upon registration and logging in. The procurement, currently in the planning stage, was announced on 13th December 2024, and the contract period is set to commence on 13th December 2024 and end on 24th January 2025. The procurement method is a selective competitive procedure with negotiation, above the threshold with an estimated value of £1,000,000.

This tender presents a substantial opportunity for businesses specialising in CRM systems and communications control to collaborate with the Bedfordshire Police. SMEs (small and medium-sized enterprises) are particularly encouraged to participate. The project spans multiple regions across the United Kingdom, including Scotland, Northern Ireland, and various regions in England and Wales, offering broad geographical scope for businesses looking to expand their footprint. Companies with expertise in providing sophisticated CRM solutions will find this contract particularly well-suited to their offerings, allowing them to showcase their capabilities and potentially secure a significant client in the public sector.

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Notice Information

Notice Title

CRM System (FCR)

Notice Description

FCR - User Journey, Citizen's Portal, and Customer Relationship Management Systems This opportunity is available via the 7 Force Commercial Tendering Portal. To register, visit https://7force.force.com/ProSpend__eSourcing_Community_Registration?locale=uk If you are already registered on the Portal, you can login here: https://7force.force.com/login Once logged in, visit the 'Find Opportunities' section and click 'Register Interest'. Follow the steps to view the documents

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dfc7524a-3bf1-40a5-9125-8012b7dab66c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ac84582d-71c9-462e-ac88-ea08af48caa8
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

CPV Codes

32573000 - Communications control system

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Dec 20241 years ago
Submission Deadline
Not specified
Future Notice Date
13 Dec 2024Expired
Award Date
Not specified
Contract Period
13 Dec 2024 - 24 Jan 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BEDFORDSHIRE POLICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KEMPSTON
Postcode
MK43 9AX
Post Town
Milton Keynes
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH24 Bedford
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland
Local Authority
Bedford
Electoral Ward
Kempston West
Westminster Constituency
Bedford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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