Award

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

SOUTH GLOUCESTERSHIRE COUNCIL

This public procurement record has 2 releases in its history.

Award

26 Mar 2021 at 17:10

Award Notice
Tender

28 Jun 2019 at 15:15

Tender Notice
Summary of the contracting process

The South Gloucestershire Council is conducting a procurement process titled "The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution". This project falls under the category of services, specifically aimed at enhancing voice recognition and interactive voice response software. The tender period had an end date of 29 July 2019, and the contract is active with a duration from 5 January 2020 to 30 June 2022. The procurement method used is a selective process, determined via a negotiated procedure, aimed at supporting the council's Digital Transformation Programme.

This tender presents lucrative opportunities for small and medium enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs) specialising in software development and customer relationship management solutions. Businesses that develop voice recognition technologies, interactive voice response systems, or contact management services would be particularly well-suited to compete in this tender, allowing them to expand their market presence through collaboration with a local government entity.

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Notice Information

Notice Title

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

Notice Description

This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e22a6ae5-d35e-4fb1-82f4-54dbeff7b04e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/360ce814-0130-46c7-b004-108c6510c8dc
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48314000 - Voice recognition software package

48512000 - Interactive voice response software package

72212333 - Contact management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£483,143 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Mar 20214 years ago
Submission Deadline
29 Jul 2019Expired
Future Notice Date
Not specified
Award Date
1 Feb 20215 years ago
Contract Period
12 Mar 2021 - 11 Mar 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH GLOUCESTERSHIRE COUNCIL
Contact Name
Nicholas Miller
Contact Email
nicholas.miller@southglos.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
YATE
Postcode
BS37 5AF
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
TLK South West (England)
Local Authority
South Gloucestershire
Electoral Ward
Frampton Cotterell
Westminster Constituency
Thornbury and Yate

Supplier Information

Number of Suppliers
1
Supplier Name

MODALITY SYSTEMS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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