Tender

2024 - 1055 - RFP - Concierge Services Consultancy Review and Options Appraisal

CITIZEN

This public procurement record has 1 release in its history.

Tender

19 Feb 2025 at 16:00

Tender Notice
Summary of the contracting process

Citizen, a prominent organisation located in Birmingham Business Park, is currently at the tender stage for the "2024 - 1055 - RFP - Concierge Services Consultancy Review and Options Appraisal". This procurement, listed under the business and management consultancy services industry category, seeks an experienced consultant to review its Concierge service in Coventry, West Midlands. The tender process is open with a specific focus on small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). The procurement follows an open procedure, with the tender period ending on 10th March 2025. The contract is set to commence on 18th March 2025 and conclude on 17th March 2026, with a budget ranging from £25,000 to £35,000.

This tender presents a significant opportunity for consultancy firms specialising in estate management, security, and concierge services. By providing a comprehensive review and appraisal of Citizen's Concierge service, businesses can leverage their expertise to ensure high service quality, efficiency, and value for money. Firms with capabilities in business analysis and general management consultancy will find this opportunity particularly well-suited to their strengths, offering potential for growth through strategic involvement in a project aimed at enhancing essential residential services.

How relevant is this notice?

Notice Information

Notice Title

2024 - 1055 - RFP - Concierge Services Consultancy Review and Options Appraisal

Notice Description

Citizen is seeking an experienced consultant to conduct an independent review of our Concierge service within Coventry, West Midlands. The review will assess its effectiveness, value for money, resilience, and alignment with best practice in estate management, security, and concierge services. The Coventry Concierge Team plays a crucial role in maintaining the safety and security of residents and buildings, through CCTV monitoring, access control, incident response, and site visits. This review aims to ensure the service is delivering high-quality outcomes efficiently while meeting customer and organisational needs. To express an interest in this project please follow the link below which will take you directly to Citizen's E-Procurement Portal; https://in-tendhost.co.uk/citizenhousing/aspx/Home You will be required to register if you have not already done so previously, and be logged in to be able to download the tender documents. Additional information: To express an interest in this project please follow the link below which will take you directly to Citizen's E-Procurement Portal; https://in-tendhost.co.uk/citizenhousing/aspx/Home You will be required to register if you have not already done so previously, and be logged in to be able to download the tender documents. Is a Recurrent Procurement Type? : Yes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d8456478-e896-4bd9-9b75-184a43381f82
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72221000 - Business analysis consultancy services

79400000 - Business and management consultancy and related services

79410000 - Business and management consultancy services

79411000 - General management consultancy services

Notice Value(s)

Tender Value
£35,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20259 months ago
Submission Deadline
10 Mar 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
18 Mar 2025 - 17 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CITIZEN
Contact Name
Callum Swingler
Contact Email
callum.swingler@citizenhousing.org.uk
Contact Phone
01213290430

Buyer Location

Locality
BIRMINGHAM
Postcode
B37 7YN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG32 Solihull
Delivery Location
TLG West Midlands (England)
Local Authority
Solihull
Electoral Ward
Bickenhill
Westminster Constituency
Meriden and Solihull East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f-2025-02-19T16:00:18Z",
    "date": "2025-02-19T16:00:18Z",
    "ocid": "ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-240-1055-2024 - 1055",
        "title": "2024 - 1055 - RFP - Concierge Services Consultancy Review and Options Appraisal",
        "description": "Citizen is seeking an experienced consultant to conduct an independent review of our Concierge service within Coventry, West Midlands. The review will assess its effectiveness, value for money, resilience, and alignment with best practice in estate management, security, and concierge services. The Coventry Concierge Team plays a crucial role in maintaining the safety and security of residents and buildings, through CCTV monitoring, access control, incident response, and site visits. This review aims to ensure the service is delivering high-quality outcomes efficiently while meeting customer and organisational needs. To express an interest in this project please follow the link below which will take you directly to Citizen's E-Procurement Portal; https://in-tendhost.co.uk/citizenhousing/aspx/Home You will be required to register if you have not already done so previously, and be logged in to be able to download the tender documents. Additional information: To express an interest in this project please follow the link below which will take you directly to Citizen's E-Procurement Portal; https://in-tendhost.co.uk/citizenhousing/aspx/Home You will be required to register if you have not already done so previously, and be logged in to be able to download the tender documents. Is a Recurrent Procurement Type? : Yes",
        "datePublished": "2025-02-19T16:00:18Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79400000",
            "description": "Business and management consultancy and related services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79411000",
                "description": "General management consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "79410000",
                "description": "Business and management consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "72221000",
                "description": "Business analysis consultancy services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B37 7YN"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 25000,
            "currency": "GBP"
        },
        "value": {
            "amount": 35000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2025-03-10T23:59:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-03-18T00:00:00Z",
            "endDate": "2026-03-17T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/d8456478-e896-4bd9-9b75-184a43381f82",
                "datePublished": "2025-02-19T16:00:18Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/citizenhousing/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-126463",
            "name": "Citizen",
            "identifier": {
                "legalName": "Citizen"
            },
            "address": {
                "streetAddress": "Solihull Parkway, Bimingham Business Park",
                "locality": "Birmingham",
                "postalCode": "B37 7YN",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Callum Swingler",
                "email": "callum.swingler@citizenhousing.org.uk",
                "telephone": "01213290430"
            },
            "details": {
                "url": "https://in-tendhost.co.uk/citizen/aspx/Home"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-126463",
        "name": "Citizen"
    }
}