Tender

ESPH TW Out of Hours Telephone Service (ESPH306 LM)

SE SHARED SERVICES

This public procurement record has 3 releases in its history.

TenderAmendment

07 Oct 2020 at 09:28

Tender Notice
TenderAmendment

06 Oct 2020 at 15:25

Tender Notice
Tender

06 Oct 2020 at 15:03

Tender Notice
Summary of the contracting process

SE Shared Services is currently conducting an open procurement process for the "ESPH TW Out of Hours Telephone Service (ESPH306 LM)" aimed at providing telephone response services for multiple councils, including Eastbourne, Hastings, Lewes, Rother, and Wealden. The contract is scheduled to commence on 11th January 2021 and will run until 10th January 2026. The deadline for submission of tenders is 9th November 2020 at 14:00 GMT. This opportunity falls within the services sector, particularly in customer service and telephone operator services, with delivery required in East Sussex, United Kingdom.

This procurement contract offers significant growth potential for businesses specialising in customer service solutions, particularly those that provide telephone operator and switchboard services. Small to medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete for this tender due to the specified suitability criteria. Businesses seeking to expand their service offerings within the public sector could greatly benefit from this opportunity and should consider engaging actively in the bidding process.

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Notice Information

Notice Title

ESPH TW Out of Hours Telephone Service (ESPH306 LM)

Notice Description

Eastbourne Borough Council, Hastings Borough Council, Lewes District Council, Rother District Council and Wealden District Council are seeking a suitably qualified and experienced Contractor to handle all telephone calls that come to the Councils during the Out-of-Hours period (outside of working hours and on the weekends). Additional information: For more information on how to apply for this project, please visit www.sesharedservices.org.uk and search for ESPH306 in the Opportunities section. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e66caf03-d467-4847-bf8e-2de8100d32d6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/542c3d7a-9bd3-4e1e-a9f8-65cea2b1436f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64214200 - Telephone switchboard services

79342300 - Customer services

79511000 - Telephone operator services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20205 years ago
Submission Deadline
9 Nov 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
11 Jan 2021 - 10 Jan 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SE SHARED SERVICES
Contact Name
Thomas Walker (WDC)
Contact Email
thomas.walker@wealden.gov.uk
Contact Phone
01323443340

Buyer Location

Locality
EAST SUSSEX
Postcode
TN34 3UY
Post Town
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
TLJ South East (England)
Local Authority
Hastings
Electoral Ward
Castle
Westminster Constituency
Hastings and Rye

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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