Tender

Contact Centre Systems Support

LEEDS CITY COUNCIL

This public procurement record has 3 releases in its history.

TenderCancellation

22 Jun 2018 at 11:20

Tender Notice
TenderAmendment

22 Jun 2018 at 11:19

Tender Notice
Tender

25 Oct 2017 at 15:11

Tender Notice
Summary of the contracting process

Leeds City Council has initiated a tender for "Contact Centre Systems Support", focused on maintaining and supporting their telephony and technology infrastructure, which currently includes Avaya VOIP and other bespoke software. This procurement falls under the telecommunications equipment and IT services categories, and is based in the Yorkshire and Humber region of the United Kingdom. The tender was published on 25th October 2017, and the proposal was active until the tender period closed on 29th November 2017. The contract is valued at £250,000 and is set to start on 1st April 2018, with an initial three-year duration and the possibility of extending for up to three additional years.

This tender presents significant opportunities for businesses specialising in telecommunications and IT services, particularly those with qualifications as an Avaya Diamond Partner or similar accredited status. Companies capable of providing comprehensive service solutions and support for contact centre technology would be well-positioned to compete for this contract. The single supplier model indicates a preference for a contractor that can deliver a full suite of services, thereby encouraging business growth for those who can meet these diverse requirements.

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Notice Information

Notice Title

Contact Centre Systems Support

Notice Description

Leeds City Council is seeking the services of an experienced contractor holding the Avaya Diamond (previously Platinum) Partner accreditation to provide continuing maintenance, support and professional services for its existing and future Contact Centre telephony and associated technology infrastructure. The Council currently utilises Avaya VOIP telephony technology, Verint Work Force Optimisation and some bespoke software products in the Corporate Contact Centre and several partner satellite sites, supporting over 400 users. The core service will be in support of the Contact Centre environment as described within the Invitation to tender but may be extended as required to other areas of the Council that may deploy these technologies. The Contract will have an initial period of three years with an option to extend by three further 12 month periods. The Council has chosen not to divide this procurement into lots. The Council is seeking to appoint a single supplier who can offer the full range of services with support, professional services and goods being sourced through this contract. It has considered separate lots and concluded better value would be achieved through a single contract. It would, therefore, not be appropriate to divide the Councils requirements into lots.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e671c968-af62-42d0-9ef8-1d846398a790
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ff3c798c-19d0-4831-900e-96db0a17ccfa
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Other - Aborted
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

32500000 - Telecommunications equipment and supplies

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jun 20187 years ago
Submission Deadline
23 Jun 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2018 - 31 Mar 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEEDS CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 3DL
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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