Award

Contact Centre Telephony Solution (662-AHL) - AWARD

ALLIANCE HOMES

This public procurement record has 1 release in its history.

Award

26 Sep 2025 at 13:33

Award Notice
Summary of the contracting process

The public procurement process for a "Contact Centre Telephony Solution" in the telecommunications services industry has been completed. This contract was issued by Alliance Homes Group, located in Portishead, North Somerset, and covers areas including North Somerset, Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor, and Swindon. The procurement followed a selective, restricted procedure under The Public Contracts Regulations 2015, with an Invitation to Tender announced on 30th May 2025 and the contract awarded to Maintel Europe Ltd on 17th July 2025. The contract will begin on 5th August 2025 and end on 28th February 2029, with potential for a two-year extension. The tender's main procurement category is services, classified under telecommunications.

This tender presents significant opportunities for businesses within the telecommunications sector, especially those offering innovative telephony solutions and communication software packages. Small and medium-sized enterprises (SMEs) are well-positioned to compete for similar contracts, given the procurement's compatibility with SME capabilities. The extended contract duration also suggests long-term business stability and growth prospects for the successful supplier, providing consistent work and the chance to expand service offerings over time. Companies focusing on telecommunications equipment and supplies will find this opportunity particularly attractive due to the scope of services required.

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Notice Information

Notice Title

Contact Centre Telephony Solution (662-AHL) - AWARD

Notice Description

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset. This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group. This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will comprise of two stages. The intention is that the top five scoring Potential Providers at the Selection Stage will be invited to submit a full tender. The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years. AHG intends on announcing an outcome to the Invitation to Tender (ITT) on 30th May 2025 with the new telephony system to go live on 1st March 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/67da034b-2dce-465a-94dd-b94c4063ad54
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

64 - Postal and telecommunications services

CPV Codes

32500000 - Telecommunications equipment and supplies

48500000 - Communication and multimedia software package

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£673,666 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Sep 20255 months ago
Submission Deadline
4 Mar 2025Expired
Future Notice Date
Not specified
Award Date
16 Jul 20257 months ago
Contract Period
4 Aug 2025 - 28 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ALLIANCE HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
-
Postcode
BS20 7AW
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK61 North Somerset
Delivery Location
TLK South West (England)
Local Authority
North Somerset
Electoral Ward
Portishead East
Westminster Constituency
North Somerset

Supplier Information

Number of Suppliers
1
Supplier Name

MAINTEL EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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