Award

DWP Secure Card Payment Service, Outbound Calls and Self-Serve IVR Service

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

01 Nov 2024 at 16:38

Award Notice
Summary of the contracting process

The procurement process for the "DWP Secure Card Payment Service, Outbound Calls and Self-Serve IVR Service" has been completed by the Department for Work and Pensions (DWP), an agency based in Blackpool, England. This tender, classified under Telecommunications services (64200000) and IT services (72000000), was conducted using a selective procurement method, specifically a restricted procedure above the threshold. The procurement aimed to ensure the protection and security of cardholder data handled within DWP, aiding compliance with PCI DSS and GDPR. The contract, valued at £10,809,427 GBP, commenced on 14th October 2024 and will run until 30th September 2027. The award was officially published on 1st November 2024, and the contract involves service provision to various locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and across the United Kingdom.

This tender offers lucrative opportunities for businesses specialising in telecommunications and IT services, particularly those capable of providing secure payment solutions, outbound call services, and self-service IVR solutions. Small and medium enterprises (SMEs) are especially encouraged to compete, given the suitability specifications of the procurement. The awarded contract, now held by PCI-PAL (U.K.) Limited, showcases the potential for significant business growth by partnering with a major government department like the DWP. Companies with expertise in compliance with PCI DSS and GDPR requirements and a strong track record in delivering secure and efficient card payment services would find this tender particularly suitable.

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Notice Information

Notice Title

DWP Secure Card Payment Service, Outbound Calls and Self-Serve IVR Service

Notice Description

A PCI Solution is to ensure that cardholder data is protected and secured when handled within DWP and to ensure compliance against PCI DSS and contribute to securing cardholder data for GDPR purposes.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ed052931-cc87-4138-b44b-f2062771b689
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/04e83f1b-1e11-4058-97c2-aa66c1ae6c13
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

64200000 - Telecommunications services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£10,809,427 £10M-£100M
Lots Value
Not specified
Awards Value
£5,181,247 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
1 Nov 20241 years ago
Submission Deadline
13 Oct 2024Expired
Future Notice Date
Not specified
Award Date
13 Oct 20241 years ago
Contract Period
13 Oct 2024 - 30 Sep 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
Not specified
Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

PCI-PAL (U.K.

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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