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Procurement of a Crisis and Resilience CRM System

Leicestershire County Council

This public procurement record has 1 release in its history.

Award

10 Sep 2026 at 11:20

Award Notice
Summary of the contracting process

Leicestershire County Council procured a crisis and resilience customer relationship management (CRM) system, covering software and information systems and related community services. The system supports the council’s Crisis and Resilience Fund, including the delivery of crisis payments and wider resilience activity for residents of Leicestershire. The requirement sits within the council’s Public Health function and is a services contract rather than a works or goods supply. Delivery is across England, United Kingdom, with the buying organisation based at County Hall in Glenfield, Leicester. The opportunity is relevant to suppliers providing CRM platforms and associated services for public-sector schemes involving resident support, crisis assistance, funding administration and community resilience.

This procurement is complete and has been awarded. Cyber Media Solutions Ltd. was selected for an awarded value of £69,370, with the award dated 31 August 2026. The contract runs from 1 September 2026 to 31 August 2029. The contract was awarded through the Crown Commercial Service G-Cloud 14 framework, RM1557.14, for a 36-month term. The tender submission deadline was 16 July 2026 at 11:30. The procurement used a services route under the framework and was identified as suitable for small and medium-sized enterprises. The recorded procurement classification covers software packages and information systems, with an additional classification for provision of services to the community. There were no stated lots or separate awards.

For suppliers considering comparable future work with Leicestershire County Council, this award demonstrates demand for a CRM system supporting crisis payments and broader resident resilience activity within Public Health. A credible competitor would need a proven CRM product and the ability to support public-sector administration of resident-facing assistance schemes. Relevant experience would include handling structured case or payment-related information, supporting service teams and delivering reliable community-service functionality. Suppliers should also be able to operate through the G-Cloud framework route, or build the relevant framework access and contracting capability. The requirement was identified as suitable for SMEs, indicating that a smaller specialist technology provider can be credible where it can demonstrate an appropriate platform and service capability.

How relevant is this notice?

Notice Information

Notice Title

Procurement of a Crisis and Resilience CRM System

Notice Description

The Crisis and Resilience Fund (CRF) is a three-year, ring-fenced funding allocation from Central Government, held within Public Health at Leicestershire County Council. The Procurement of a Crisis and Resilience CRM System will support the delivery of Crisis Payments and wider resilience activity for Leicestershire residents. Contract awarded via CCS G-cloud 14, RM1557.14 framework for a term of 36 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eea967e5-ef50-438b-ab62-c7e73e1b9746
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c5c64ce3-31b3-4c49-8f39-945eb71792c7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

75 - Administration, defence and social security services

CPV Codes

48000000 - Software package and information systems

75200000 - Provision of services to the community

Notice Value(s)

Tender Value
£69,370 Under £100K
Lots Value
Not specified
Awards Value
£69,370 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Aug 20262 weeks ago
Contract Period
1 Sep 2026 - 31 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leicestershire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE3 8RA
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Blaby
Electoral Ward
Glenfield Faire
Westminster Constituency
Mid Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

Cyber Media Solutions Ltd.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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