Notice Information
Notice Title
9951 - Provision of Customer support officer - security for the Customer centre in City Hall
Notice Description
Norwich City Council has a customer centre (based at City Hall, Norwich, NR2 1NH) welcoming around 25,000 customers per annum. Customers visit the centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The council has a need to provide a customer support officer - security (CSO) who will be located in the customer centre on a daily basis. Norwich City Council are offering an opportunity for a company to supply a CSO service for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis). The council requirement is for a regular CSO and a relief CSO to be trained for this role. It has been proven that a regular "face" in the customer centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike. Additional information: Please download tender documents and upload completed tenders using the link: https://in-tendhost.co.uk/norwich/aspx/Home Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/29f1b376-4c44-4f6b-af84-3f36c9e79d94
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
75000000 - Administration, defence and social security services
75240000 - Public security, law and order services
75241000 - Public security services
75300000 - Compulsory social security services
79700000 - Investigation and security services
79710000 - Security services
Notice Value(s)
- Tender Value
- £90,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Aug 20214 years ago
- Submission Deadline
- 29 Jun 2020Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 17 Jul 2020 - 31 Aug 2022 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORWICH CITY COUNCIL E-TENDERING
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- NORWICH
- Postcode
- NR2 1NH
- Post Town
- Norwich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH51 Norwich and East Norfolk
- Delivery Location
- Not specified
-
- Local Authority
- Norwich
- Electoral Ward
- Mancroft
- Westminster Constituency
- Norwich South
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/29f1b376-4c44-4f6b-af84-3f36c9e79d94
16th August 2021 - Opportunity notice on Contracts Finder -
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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