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Contact Centre messaging and music on hold provider

Cambridgeshire District Councils

This public procurement record has 3 releases in its history.

AwardUpdate

08 Dec 2017 at 13:21

Award Notice
TenderAmendment

30 Aug 2017 at 14:59

Tender Notice
Tender

16 Aug 2017 at 10:51

Tender Notice
Summary of the contracting process

The Cambridge City Council is seeking a provider for a managed service related to contact centre messaging and music on hold, under the title "Contact Centre messaging and music on hold provider." This procurement falls under the telecommunications equipment and supplies industry category and is located in the East of England, United Kingdom. The contract was awarded on 12 October 2017, with a total value of £24,000, and runs from 1 December 2017 to 1 December 2020. The procurement method was an open procedure, and the tender period ended on 11 September 2017.

This tender presents excellent opportunities for small and medium-sized enterprises (SMEs) specialising in telecommunications and multimedia software services. Businesses with experience in providing managed services, high-quality audio recordings, and efficient order turnaround times would be particularly well-suited to compete for this contract. Engaging in this procurement can facilitate business growth by establishing long-term relationships with a key public sector client.

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Notice Information

Notice Title

Contact Centre messaging and music on hold provider

Notice Description

Cambridge City Council require a managed service for our contact centre's messaging and music on hold to cover the below: # Designated & Experienced Account Management # Dedicated & Experienced Studio Help Desk # Highly Efficient Turn around of Orders < 3 working days with emergency turn around as required # Professional Voice Artists # High Quality Recordings to Contact Centre Standards # Secure Delivery of Recordings via FTP # Guaranteed Voice Availability # Access to, and use of, non copyright Music on Hold

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f4c9c06a-1a61-4c08-8747-11b6fe327a61
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f32d4e19-b306-46a1-8976-ef36081ebe06
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

CPV Codes

32500000 - Telecommunications equipment and supplies

48210000 - Networking software package

48500000 - Communication and multimedia software package

Notice Value(s)

Tender Value
£24,000 Under £100K
Lots Value
Not specified
Awards Value
£24,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Dec 20178 years ago
Submission Deadline
11 Sep 2017Expired
Future Notice Date
Not specified
Award Date
12 Oct 20178 years ago
Contract Period
1 Dec 2017 - 1 Dec 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cambridgeshire District Councils
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CAMBRIDGE
Postcode
CB2 1BY
Postcode Area
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified
Local Authority
Cambridge
Electoral Ward
Market
Westminster Constituency
Cambridge

Supplier Information

Number of Suppliers
1
Supplier Name

Premier Business Audio

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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