Notice Information
Notice Title
Unified Communications
Notice Description
We are interested to hear from anybody that are able to service the following requirement: Orbit are replacing their incumbent contact centre platform due to forthcoming technology obsolescence and future integration requirements. Replacement Solution - Orbit envisage the future contact centre solution meeting the following criteria * Orbit do not wish to host any infrastructure within their datacentres and would look to SaaS or hosted solutions as a preference * Orbit are about to implement a new ERP system using Microsoft Dynamics 365 and want to ensure any future telephony platform offers flexible methods of integration into this system. * Orbit wish to ensure that there is a flexible approach to licencing to allow growth and shrinkage as the technology needs of the business change during the aforementioned system rollout. * The solution must support up- to 100 total voice and multimedia agents * The solution must include: - Webchat. - Email. - Call recording. - Screen recording. - Call quality scorecards - Wallboards - MI reporting * The solution should ideally provide the ability for data to be pushed to/requested from Workforce management applications such as NICE Total view e.g. call arrival volumes/times, intraday data, average handling times for forecasting/scheduling purposes. * Orbit are about to implement Microsoft Teams as a digital workplace and non-contact centre phone system. Any prospective solution should offer a means of call transference and ideally presence sharing between systems. Please email your response to procurementhelp@orbit.org.uk no later than 10:00am 25th May.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-f56ef078-cef2-4e6b-8348-f6f8a1b8a2c9
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/4b8599fa-61b7-4b62-828f-572ea1b91358
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
-
- CPV Codes
32573000 - Communications control system
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 May 20196 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 25 May 2019Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ORBIT GROUP LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- COVENTRY
- Postcode
- CV3 2SU
- Post Town
- Coventry
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG33 Coventry
- Delivery Location
- Not specified
-
- Local Authority
- Coventry
- Electoral Ward
- Wyken
- Westminster Constituency
- Coventry East
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/4b8599fa-61b7-4b62-828f-572ea1b91358
14th May 2019 - Early engagement notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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