Award

One Housing - Customer Relationship Management (CRM) Solution and Services

ONE HOUSING GROUP

This public procurement record has 1 release in its history.

Award

15 Nov 2019 at 11:09

Award Notice
Summary of the contracting process

One Housing Group is seeking tenders for a Customer Relationship Management (CRM) Solution and Services, aimed at enhancing their existing systems infrastructure. This procurement falls under the services category and involves cloud-based technology through Software as a Service (SaaS). The tender period concluded on 18 February 2019, with the contract period commencing on 19 February 2019 and lasting until 1 July 2022. The awarded contract, valued at £599,361, was granted to Hitachi Consulting UK Ltd on 15 November 2019.

This tender presents a valuable opportunity for businesses specialising in customer relationship management software and services, particularly those that offer cloud-based solutions. Small and medium-sized enterprises (SMEs) are encouraged to compete for this tender, given the nature of the project that requires collaborative efforts in configuration and customisation of the CRM solution alongside One Housing as a partner throughout the contract duration.

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Notice Information

Notice Title

One Housing - Customer Relationship Management (CRM) Solution and Services

Notice Description

One Housing invites tenders from interested parties to provide a Solution and Services to deliver a comprehensive Customer Relationship Management (CRM) Solution. The Solution will be based upon cloud technology through Software as a Service (SaaS), and will be integrated with One Housing's existing systems infrastructure. The Supplier implementing the Solution will work with the One Housing as a valued partner during the Contract term and will work with One Housing to configure and customise the Solution accordingly.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f59d4144-53b1-483e-83d1-2d6e99dac76a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e761567e-c5f4-4e70-8a36-20d5aca140ef
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

79342300 - Customer services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£599,361 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
15 Nov 20196 years ago
Submission Deadline
18 Feb 2019Expired
Future Notice Date
Not specified
Award Date
15 Nov 20196 years ago
Contract Period
1 Jul 2019 - 1 Jul 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ONE HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 8EH
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Camden Town
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

HITACHI CONSULTING

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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