Award

Web Forms with a Customer Database

BURY COUNCIL

This public procurement record has 2 releases in its history.

AwardUpdate

21 May 2018 at 14:45

Award Notice
Tender

05 May 2017 at 13:49

Tender Notice
Summary of the contracting process

Bury Council is initiating a public procurement process for the contract titled "Web Forms with a Customer Database", which seeks to replace its existing Customer Relationship Management (CRM) system. This tender falls under the software package and information systems industry category and is located in the North West region of England. The procurement method employed for this opportunity is the open procedure, with the tender submission deadline set for 12 noon on 7th June 2017. The contract is expected to run from 20th July 2017 to 20th July 2020.

This tender presents a significant opportunity for small to medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations that specialise in IT services, software development, and customer relationship management systems. Companies that can offer innovative solutions for integrating back office systems and providing customer interaction capabilities will be particularly well-suited to compete for this contract, ultimately helping them to expand their business within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Web Forms with a Customer Database

Notice Description

Bury Council is seeking to replace its long established Customer Relationship Management (CRM) system. The replacement system will be required to manage customer contact via the Council's Self Serve website, a dedicated customer contact centre and number of reception areas across the borough. The system will be required to manage a broad spectrum of services across the whole of the council's portfolio and will need to achieve deep integration with numerous back office systems, third party systems and other supporting applications. In addition to taking information from the customer, the system should also be capable of delivering status updates, details of previously reported incidents etc. The system should be underpinned by a database that can provide a "customer view" to contact centre staff and historical information to customers via a customer portal. If you wish to express an interest in this opportunity please visit The Chest e-tendering system. www.the-chest.org.uk. The closing time for completed tender submissions, via The Chest, is 12 noon on Wednesday 7th June 2017.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/71eb4b6c-1ec3-4402-9db2-0467b10e7138
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£200,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20187 years ago
Submission Deadline
7 Jun 2017Expired
Future Notice Date
Not specified
Award Date
14 Feb 20188 years ago
Contract Period
15 Feb 2018 - 14 Feb 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BURY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURY
Postcode
BL9 0SW
Post Town
Bolton
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLD North West (England)
Local Authority
Bury
Electoral Ward
Bury East
Westminster Constituency
Bury North

Supplier Information

Number of Suppliers
1
Supplier Name

FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72-2018-05-21T15:45:22+01:00",
    "date": "2018-05-21T15:45:22+01:00",
    "ocid": "ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BURY001-DN263107-70340895",
        "title": "Web Forms with a Customer Database",
        "description": "Bury Council is seeking to replace its long established Customer Relationship Management (CRM) system. The replacement system will be required to manage customer contact via the Council's Self Serve website, a dedicated customer contact centre and number of reception areas across the borough. The system will be required to manage a broad spectrum of services across the whole of the council's portfolio and will need to achieve deep integration with numerous back office systems, third party systems and other supporting applications. In addition to taking information from the customer, the system should also be capable of delivering status updates, details of previously reported incidents etc. The system should be underpinned by a database that can provide a \"customer view\" to contact centre staff and historical information to customers via a customer portal. If you wish to express an interest in this opportunity please visit The Chest e-tendering system. www.the-chest.org.uk. The closing time for completed tender submissions, via The Chest, is 12 noon on Wednesday 7th June 2017.",
        "datePublished": "2017-05-05T14:49:04+01:00",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72000000",
                "description": "IT services: consulting, software development, Internet and support"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2017-06-07T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-07-20T00:00:00+01:00",
            "endDate": "2020-07-20T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "goods",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/71eb4b6c-1ec3-4402-9db2-0467b10e7138",
                "datePublished": "2017-05-05T14:49:04+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-66210",
            "name": "Bury Council",
            "identifier": {
                "legalName": "Bury Council"
            },
            "address": {
                "streetAddress": "Town Hall, Knowsley Street",
                "locality": "Bury",
                "postalCode": "BL9 0SW",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Malcolm Shaft",
                "email": "m.g.shaft@bury.gov.uk",
                "telephone": "+44 1612536176"
            },
            "details": {
                "url": "http://www.bury.gov.uk/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-86616",
            "name": "Firmstep",
            "identifier": {
                "legalName": "Firmstep"
            },
            "address": {
                "streetAddress": "15 Worship Street, London, EC2A 2DT"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-66210",
        "name": "Bury Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72-1",
            "status": "active",
            "date": "2018-02-14T00:00:00Z",
            "datePublished": "2018-05-21T15:45:22+01:00",
            "value": {
                "amount": 200000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-86616",
                    "name": "Firmstep"
                }
            ],
            "contractPeriod": {
                "startDate": "2018-02-15T00:00:00Z",
                "endDate": "2021-02-14T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/71eb4b6c-1ec3-4402-9db2-0467b10e7138",
                    "datePublished": "2018-05-21T15:45:22+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}