Tender

Customer Relationship and Case Management (CRCM) Solution

THE RIVERSIDE GROUP LIMITED

This public procurement record has 1 release in its history.

Tender

13 Jun 2023 at 11:12

Tender Notice
Summary of the contracting process

The Riverside Group Limited is seeking a strategic Customer Relationship and Case Management (CRCM) solution to support operational care and support nationwide. The procurement involves detailed documentation outlining aims, objectives, systems landscape, high-level solution vision, functionalities, and requirements. The procurement is categorised under Customer Relation Management software and related services, with an open procedure above threshold. The tender deadline is set for July 13, 2023, with a contract period starting from October 2, 2023, to October 1, 2028, in Liverpool, UK.

This tender presents an opportunity for businesses specialising in Customer Relationship Management software, software support services, implementation, configuration, maintenance, financial analysis, and accounting software. Small and medium enterprises (SMEs) are suitable for this procurement opportunity, providing a chance for growth and collaboration with The Riverside Group Limited. Businesses should consider the detailed documentation available on their procurement website for further guidance on application and requirements.

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Notice Information

Notice Title

Customer Relationship and Case Management (CRCM) Solution

Notice Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home Additional information: Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b63ba411-0f81-422b-803b-9df2fbc6669f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48400000 - Business transaction and personal business software package

48440000 - Financial analysis and accounting software package

48445000 - Customer Relation Management software package

72261000 - Software support services

72263000 - Software implementation services

72265000 - Software configuration services

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jun 20232 years ago
Submission Deadline
13 Jul 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Oct 2023 - 1 Oct 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE RIVERSIDE GROUP LIMITED
Contact Name
Danny Carragher
Contact Email
dcarragher@onehousing.co.uk
Contact Phone
03451110000

Buyer Location

Locality
LIVERPOOL
Postcode
L24 8RF
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
Garston
Westminster Constituency
Liverpool Garston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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