Notice Information
Notice Title
2324-0087-Corporate Case Management and complaints System
Notice Description
to procure a new corporate corporate case management system, In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-fa00ef9f-9e2a-4977-a7fa-88a613fe6faf
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/cd74c867-c626-4a39-91c5-de25f410ed10
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Competitive quotation (below threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £164,250 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £164,250 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 30 Nov 20232 years ago
- Submission Deadline
- 30 May 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 18 Jul 20232 years ago
- Contract Period
- 3 Aug 2023 - 3 Aug 2026 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ISLINGTON COUNCIL
- Contact Name
- Strategic Procurement and Supply Assurance
- Contact Email
- procurement@islington.gov.uk
- Contact Phone
- 020 7527 8118
Buyer Location
- Locality
- LONDON
- Postcode
- N1 1XR
- Post Town
- North London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI43 Haringey and Islington
- Delivery Location
- Not specified
-
- Local Authority
- Islington
- Electoral Ward
- Laycock
- Westminster Constituency
- Islington South and Finsbury
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/cd74c867-c626-4a39-91c5-de25f410ed10
30th November 2023 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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