Tender

Out of Hours Call Handling 2022

GREENSQUAREACCORD

This public procurement record has 1 release in its history.

Tender

04 Apr 2022 at 07:35

Tender Notice
Summary of the contracting process

The procurement process, initiated by GreenSquareAccord, revolves around the contract titled "Out of Hours Call Handling 2022." This initiative falls within the telecommunications industry and is taking place in Wiltshire, UK. Currently at the tender stage, this opportunity was published on 4th April 2022, with the tender period concluding on 2nd May 2022. The contract is set to commence on 1st August 2022 and will run until 31st July 2023. The total value of the contract is £240,000, with a minimum value of £200,000, procured through an open procedure that is below the threshold.

This tender presents significant opportunities for businesses specialising in telephone switchboard services and telecommunications systems. Companies that can efficiently manage out-of-hours customer calls and emergencies would be ideal candidates to compete for this contract. Small and medium-sized enterprises (SMEs) are particularly well-suited for participation, allowing them to leverage their capabilities in providing responsive and effective call handling services to establish and expand their presence within the public sector.

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Notice Information

Notice Title

Out of Hours Call Handling 2022

Notice Description

This contract is for the provision of an out of hour's telephone call management service to handle all GreenSquareAccord's out of hour's customer calls. Whilst we expect these to primarily be emergency repair related they will not be restricted to this . Other calls you will likely receive and be expected to handle may include different types of emergencies as well as reports of antisocial behaviour and those requiring sign posting to other agencies for example. The out of hours call handling service should be available between 7.00pm and 8.00am on weekdays and 24 hours at weekends and on Bank Holidays. All calls will be handled in accordance with our out of hours procedures. Additional information: Further information can be found once you have registered/ expressed interest via the In-tend portal. The tender pack should be available to download immediately after registering an interest. Clarifications/ requests for further information must be sent via the In-tend supplier portal correspondence linked to the tender. No other forms of correspondence will be accepted. Is a Recurrent Procurement Type? : Yes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fd86cb59-1749-4df5-9fa2-032695b9baec
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a480eb2a-0ca4-42a3-9309-6da9fbf1079a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

CPV Codes

32524000 - Telecommunications system

64214200 - Telephone switchboard services

Notice Value(s)

Tender Value
£240,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Apr 20224 years ago
Submission Deadline
2 May 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Aug 2022 - 31 Jul 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GREENSQUAREACCORD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WILTSHIRE
Postcode
SN14 0GU
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
Not specified
Local Authority
Wiltshire
Electoral Ward
Chippenham Cepen Park & Hunters Moon
Westminster Constituency
Chippenham

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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