Tender

Grand Union Housing Group - Telecare - Call-Monitoring Services

PROCUREMENT FOR HOUSING

This public procurement record has 1 release in its history.

Tender

23 Aug 2019 at 16:41

Tender Notice
Summary of the contracting process

The Grand Union Housing Group is seeking to procure call-monitoring services on a 24/7 basis for approximately 6,000 customers, including properties it owns and those owned by others. The procurement process is being facilitated by Procurement For Housing under an open procedure, with the tender currently active. The contract is expected to commence on 1st April 2020 and will run initially for three years, with the option to extend for a further two years. The estimated annual value of the contract is around £135,000, and the tender period ends on 27th September 2019. The geographical focus for this service is primarily within the South East of England, particularly in relation to Bedford Borough and Central Bedfordshire Telecare services.

This tender presents a significant opportunity for businesses specialising in alarm-monitoring and call centre services, particularly small and medium enterprises (SMEs) that can manage a substantial customer base and provide reliable support around the clock. Companies with expertise in health and social work services, telecommunications, and monitoring technologies would be particularly well-suited to compete for this contract, given its focus on service delivery and support for vulnerable individuals through the call-monitoring initiative.

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Notice Information

Notice Title

Grand Union Housing Group - Telecare - Call-Monitoring Services

Notice Description

Grand Union Housing Group wish to procure a contract with a service provider for the provision of call-monitoring services on a 24/7/365 basis for approximately 6,000 customers which includes properties owned by Grand Union Housing Group ("GUHG"), privately owned and properties owned by others. The customer base is broken into three different business areas (i) GUHG Life24, (ii) Bedford Borough Telecare and (iii) Central Bedfordshire Telecare. It is intended that the contract will run for an initial term of three years, extendable for a further term of 2 years via annual extensions. The estimated contract value is c.135 000 GBP per annum (exc VAT). Procurement for Housing have been appointed by Grand Union Housing Group to facilitate this tendering exercise. Additional information: Tender documents for this opportunity are available via the In-Tend system which can be accessed via the following link - https://in-tendhost.co.uk/procurementforhousing/aspx/Home. Is a Recurrent Procurement Type? : Yes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fe0b2f43-3667-458c-8aac-0e101928c882
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ac0a4200-29ea-4728-bcfe-4aa042229ee3
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

64 - Postal and telecommunications services

71 - Architectural, construction, engineering and inspection services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

35121700 - Alarm systems

64200000 - Telecommunications services

71700000 - Monitoring and control services

79511000 - Telephone operator services

79512000 - Call centre

79711000 - Alarm-monitoring services

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Aug 20196 years ago
Submission Deadline
27 Sep 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2020 - 31 Mar 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PROCUREMENT FOR HOUSING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA2 0YL
Post Town
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
TLJ South East (England)
Local Authority
Warrington
Electoral Ward
Poulton North
Westminster Constituency
Warrington North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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