Award

9836 - Revenues and benefits remote processing resource for Norwich City Council - AWARD

NORWICH CITY COUNCIL E-TENDERING

This public procurement record has 1 release in its history.

Award

28 Aug 2019 at 11:50

Award Notice
Summary of the contracting process

The procurement process involves Norwich City Council seeking a single supplier to provide remote processing resources for housing benefit, council tax support, and council tax processes, utilising the Northgate Revenues & Benefits Platform. This award was made on 28th August 2019, with a contract period starting from 1st October 2019 to 30th September 2020, extending potentially until 30th September 2024. The procurement method is an open procedure due to its above-threshold value, classified under services with the specific industry category of benefit services. The tender process concluded on 21st August 2019.

This tender presents significant opportunities for businesses specialising in personnel placement and processing services, particularly small and medium-sized enterprises (SMEs) that can offer flexible staffing solutions. With the contract requiring ad-hoc support in response to fluctuating service demands, companies that can efficiently scale their workforce to meet the needs of the council would be particularly well-suited to compete. The expected benefits of the contract include cost savings for the council and compliance with central government requirements.

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Notice Information

Notice Title

9836 - Revenues and benefits remote processing resource for Norwich City Council - AWARD

Notice Description

Norwich City Council requires a single supplier to provide remote processing resource for the completion of Housing Benefit, Council Tax Support and Council tax processes using the Northgate Revenues & Benefits Platform and the Civica document management system. Due to fluctuating demands on the revenues and benefits service and the awards of funds for specific Government initiatives, it is not always possible to manage within an existing establishment. These can be short term funded requirements so there is a need for remote resource on an ad-hoc basis to deliver the required level of service. The requirement for remote processing resources will fluctuate depending on both the need and the council's internal organisational authorisation procedures, therefore expenditure cannot be guaranteed over the term of the contract. Processing will be for Housing Benefit, Council Tax Reduction and Council tax processes for residents of Norwich City Council only. It is expected that this service will result in the following benefits for the council: *Cost savings through lower processing resource rates, utilising the correct level of resource to match the requirements at the correct time *Meeting demands from central government, by prompt increase in resource when required The contract term is for an initial one year from 01 October 2019 to 30 September 2020 with options to extend on an annual basis until 30 September 2024.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fe4ed553-4115-494f-86b0-779d2cd46bd5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/09d193f7-970c-4586-8329-1ea70e07fdd8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

75310000 - Benefit services

79610000 - Placement services of personnel

79620000 - Supply services of personnel including temporary staff

79631000 - Personnel and payroll services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£562,500 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Aug 20196 years ago
Submission Deadline
21 Aug 2019Expired
Future Notice Date
Not specified
Award Date
27 Aug 20196 years ago
Contract Period
30 Sep 2019 - 30 Sep 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORWICH CITY COUNCIL E-TENDERING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR2 1NH
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Mancroft
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

LIBERATA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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