Notice Information
Notice Title
Customer Relationship Management (CRM) System
Notice Description
Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.
Lot Information
Lot 1
Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.
Renewal: This Contract will be awarded for an initial period of 48 months with the option of a maximum of two further 24 month extensions.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02882a
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/028359-2021
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48445000 - Customer Relation Management software package
72212445 - Customer Relation Management software development services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 12 Nov 20214 years ago
- Submission Deadline
- 5 Feb 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 12 Nov 20214 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- This Contract will be awarded for an initial period of 48 months with the option of a maximum of two further 24 month extensions.
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TORBAY COUNCIL
- Contact Name
- Mr Adam Harmer
- Contact Email
- procurement.team@torbay.gov.uk
- Contact Phone
- +44 1803207626
Buyer Location
- Locality
- TORQUAY
- Postcode
- TQ1 3DR
- Post Town
- Torquay
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK4 Devon
- Small Region (ITL 3)
- TLK42 Torbay
- Delivery Location
- TLK4 Devon, TLK42 Torbay
-
- Local Authority
- Torbay
- Electoral Ward
- Tormohun
- Westminster Constituency
- Torbay
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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