This public procurement record has 1 release in its history.

Award

23 Mar 2021 at 17:24

Summary of the contracting process

The procurement process initiated by Lisburn and Castlereagh City Council (LCCC) aims to secure an Enquiry Handling Service for the Go For It Programme, projected to handle around 5,701 enquiries annually. The procurement falls under the services category, specifically classified as business services in areas such as law, marketing, consulting, and telecommunications. This open procedure tender is marked as complete as of 23 March 2021, and involves multiple councils across Northern Ireland collaborating to support local business initiatives.

This tender presents valuable opportunities for businesses specialising in enquiry handling, customer service solutions, and related consulting services. Companies that excel in quality service delivery and cost-effectiveness would be particularly well-suited to compete, given the emphasis on these criteria within the tender process. Additionally, businesses that have experience working with public sector clients or possess strong capabilities in managing high volumes of interactions may find this contract beneficial for expanding their market presence and fostering further growth.

How relevant is this notice?

Notice Title

ID 3170614 DfE - Enquiry Handling Service for the Go For It Programme

Notice Description

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an Enquiry Handling Service to support the Go For It Programme. The primary aim of the enquiry handling service is to facilitate the projected 5,701 enquiries annually.

Lot Information

Lot 1

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an Enquiry Handling Service to support the Go For It Programme. The primary aim of the enquiry handling service is to facilitate the projected 5,701 enquiries annually.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-029e87
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/005910-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

64000000 - Postal and telecommunications services

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Mar 20215 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Mar 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
Lisburn and Castlereagh Council
Additional Buyers

Antrim and Newtownabbey Borough Council

Ards and North Down Borough Council

Armagh City Banbridge and Craigavon Borough Council

Belfast City Council

Causeway Coast and Glens Borough Council

Derry City and Strabane District Council

Fermanagh and Omagh District Council

Lisburn and Castlereagh City Council

Mid Ulster District Council

Mid and East Antrim Borough Council

Newry Mourne and Down District Council

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ANTRIM
Postcode
BT27 4RL
Postcode Area
Northern Ireland
Country
Northern Ireland

Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN0E Lisburn and Castlereagh
Delivery Location
TLN Northern Ireland

Local Authority
Lisburn and Castlereagh
Electoral Ward
Hillhall
Westminster Constituency
Lagan Valley

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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