Notice Information
Notice Title
Contact Centres and Business Services
Notice Description
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services.
Lot Information
Contact Centres
Lot 1 Contact Centres was for the provision of contact centres servicing citizen and industry engagement with the public sector. The full scope of Lot 1 was set out in the Specification that is part of the Invitation to Tender (ITT) documentation.
Business ServicesLot 2 Business Services was for the provision of financial accounting, HR, payroll, and source-to-pay business services. The full scope of Lot 2 was set out in the Specification that is part of the Invitation to Tender (ITT) documentation.
All LotsCrown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02a266
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/013734-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48400000 - Business transaction and personal business software package
48450000 - Time accounting or human resources software package
48451000 - Enterprise resource planning software package
48480000 - Sales, marketing and business intelligence software package
75100000 - Administration services
75112000 - Administrative services for business operations
75130000 - Supporting services for the government
75131100 - General personnel services for the government
79200000 - Accounting, auditing and fiscal services
79210000 - Accounting and auditing services
79211000 - Accounting services
79211100 - Bookkeeping services
79211110 - Payroll management services
79211120 - Sales and purchases recording services
79211200 - Compilation of financial statements services
79212500 - Accounting review services
79340000 - Advertising and marketing services
79341000 - Advertising services
79341100 - Advertising consultancy services
79341400 - Advertising campaign services
79342000 - Marketing services
79342100 - Direct marketing services
79342200 - Promotional services
79342300 - Customer services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79342320 - Customer-care services
79400000 - Business and management consultancy and related services
79414000 - Human resources management consultancy services
79418000 - Procurement consultancy services
79500000 - Office-support services
79510000 - Telephone-answering services
79511000 - Telephone operator services
79512000 - Call centre
79520000 - Reprographic services
79530000 - Translation services
79540000 - Interpretation services
79550000 - Typing, word-processing and desktop publishing services
79560000 - Filing services
79570000 - Mailing-list compilation and mailing services
79600000 - Recruitment services
79610000 - Placement services of personnel
79630000 - Personnel services except placement and supply services
79631000 - Personnel and payroll services
79635000 - Assessment centre services for recruitment
79990000 - Miscellaneous business-related services
79994000 - Contract administration services
79995000 - Library management services
79996000 - Business organisation services
79996100 - Records management
79997000 - Business travel services
79999000 - Scanning and invoicing services
79999100 - Scanning services
79999200 - Invoicing services
Notice Value(s)
- Tender Value
- £3,500,000,000 £1B-£10B
- Lots Value
- £3,500,000,000 £1B-£10B
- Awards Value
- Not specified
- Contracts Value
- £7,000,000,000 £1B-£10B
Notice Dates
- Publication Date
- 8 Apr 202510 months ago
- Submission Deadline
- 4 May 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 9 Aug 20214 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE
- Contact Name
- Not specified
- Contact Email
- supplier@crowncommercial.gov.uk
- Contact Phone
- +44 3454102222
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L3 9PP
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- Not specified
-
- Local Authority
- Liverpool
- Electoral Ward
- City Centre North
- Westminster Constituency
- Liverpool Riverside
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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