Notice Information
Notice Title
New Build Customer Care Call Handling and Contractor Management Service
Notice Description
Trafford Housing Trust (THT) are looking for a single supplier to handle customer calls in relation to new build defects. The successful supplier will liaise with both contractors and sub contractors. They will be required to manage and monitor contractor performance, liaise with customers and THT. Performance reporting and monitoring will be required as well as the ability to provide adhoc / emergency repairs as required.
Lot Information
Lot 1
To provide the above described service to 600+ properties across multiple sites and contractors. Additional information: Trafford Housing Trust will be hosting some information sessions to help suppliers understand the scope and timescales of this opportunity. If you wish to attend one of these sessions please express an interest to sophie.mills@traffordhousingtrust.co.uk before Friday 23rd April 2021. Sessions will be held in the last week of April.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02a577
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/007686-2021
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
50 - Repair and maintenance services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
50700000 - Repair and maintenance services of building installations
79512000 - Call centre
Notice Value(s)
- Tender Value
- £170,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Apr 20214 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 2 May 2021Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRAFFORD HOUSING TRUST LIMITED
- Contact Name
- Sophie Mills
- Contact Email
- sophie.mills@traffordhousingtrust.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- SALE
- Postcode
- M33 6AG
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD34 Greater Manchester South West
- Delivery Location
- Not specified
-
- Local Authority
- Trafford
- Electoral Ward
- Ashton upon Mersey
- Westminster Constituency
- Altrincham and Sale West
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-02a577-2021-04-13T12:14:31+01:00",
"date": "2021-04-13T12:14:31+01:00",
"ocid": "ocds-h6vhtk-02a577",
"initiationType": "tender",
"tender": {
"id": "ocds-h6vhtk-02a577",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "New Build Customer Care Call Handling and Contractor Management Service",
"status": "planned",
"classification": {
"scheme": "CPV",
"id": "50700000",
"description": "Repair and maintenance services of building installations"
},
"mainProcurementCategory": "services",
"description": "Trafford Housing Trust (THT) are looking for a single supplier to handle customer calls in relation to new build defects. The successful supplier will liaise with both contractors and sub contractors. They will be required to manage and monitor contractor performance, liaise with customers and THT. Performance reporting and monitoring will be required as well as the ability to provide adhoc / emergency repairs as required.",
"value": {
"amount": 170000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "To provide the above described service to 600+ properties across multiple sites and contractors. Additional information: Trafford Housing Trust will be hosting some information sessions to help suppliers understand the scope and timescales of this opportunity. If you wish to attend one of these sessions please express an interest to sophie.mills@traffordhousingtrust.co.uk before Friday 23rd April 2021. Sessions will be held in the last week of April.",
"status": "planned"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"deliveryLocation": {
"description": "THT's properties are based in the North West of England. We will require a 4 hour response time for emergency repairs."
},
"relatedLot": "1"
}
],
"communication": {
"futureNoticeDate": "2021-05-03T00:00:00+01:00"
},
"coveredBy": [
"GPA"
]
},
"parties": [
{
"id": "GB-FTS-12187",
"name": "TRAFFORD HOUSING TRUST LIMITED",
"identifier": {
"legalName": "TRAFFORD HOUSING TRUST LIMITED"
},
"address": {
"streetAddress": "126-150 Washway Road",
"locality": "Sale",
"region": "UK",
"postalCode": "M336AG",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Sophie Mills",
"email": "sophie.mills@traffordhousingtrust.co.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.traffordhousingtrust.co.uk/",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
]
}
}
],
"buyer": {
"id": "GB-FTS-12187",
"name": "TRAFFORD HOUSING TRUST LIMITED"
},
"language": "en"
}