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Languages

The Minister for the Cabinet Office acting through Crown Commercial Service

This public procurement record has 1 release in its history.

Award

27 Apr 2021 at 22:55

Award Notice
Summary of the contracting process

The procurement process is initiated by The Minister for the Cabinet Office acting through Crown Commercial Service, which is seeking to establish a Framework Agreement for "Languages" focused on interpretation services. The procurement is currently in the Award stage, with the contract valued at £3 million, having been signed on 30 March 2021. The Framework Agreement is set to run for three years until 29 March 2024, with the option for a one-year extension. This agreement is located in the UK and follows an open procurement procedure specified under the legal basis EU Directive 2014/24/EU. The awarded supplier for this framework is The Language Shop Limited.

This tender presents significant opportunities for businesses specialising in quality assurance services related to interpretation and translation. Companies that can provide assessments of various interpretation methods—including face-to-face, telephone, and video interpretations—will find themselves well-suited to compete in this tender. Additionally, firms with expertise in quality checks and compliance in language services can leverage this framework to expand their client base within public procurement, particularly in sectors requiring high standards of communication and service delivery.

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Notice Information

Notice Title

Languages

Notice Description

The provision of a Quality Assurance Service for Buyers of the Framework. This includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contract via the Framework. The Services delivered under this Lot include: - Assessment of a recorded face to face booking (audio or video) - Assessment of a live booking in person (Spoken & Non-Spoken) - Assessment of a telephone interpretation - Assessment of a video interpretation (Spoken & Non-Spoken) - Assessment of Spoken/Non Spoken language Interpreter via Video Role Play - Assessment of translated documents - Assessment of transcriptions - Checking that the requirements in the booking have been met by the Supplier The Supplier awarded to the Quality Assurance Lot cannot be part of any of the other Lot to prevent conflict of interests arising.

Lot Information

Quality Assurance Services

The Services delivered under this Lot include: - Assessment of a recorded face to face booking (audio or video) - Assessment of a live booking in person (Spoken & Non-Spoken) - Assessment of a telephone interpretation - Assessment of a video interpretation (Spoken & Non-Spoken) - Assessment of Spoken/Non Spoken language Interpreter via Video Role Play - Assessment of translated documents - Assessment of transcriptions - Checking that the requirements in the booking have been met by the Supplier

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02aacd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009052-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72224200 - System quality assurance planning services

72225000 - System quality assurance assessment and review services

79510000 - Telephone-answering services

79530000 - Translation services

79540000 - Interpretation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£3,000,000 £1M-£10M

Notice Dates

Publication Date
27 Apr 20215 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Mar 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Minister for the Cabinet Office acting through Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

The Language Shop Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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