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Fraud and Cyber Crime Reporting & Analysis Service Procurement

The Mayor and Commonalty and Citizens of the City of London

This public procurement record has 2 releases in its history.

Award

26 Jun 2023 at 13:29

Award Notice
Tender

01 Jul 2021 at 22:45

Tender Notice
Summary of the contracting process

The Mayor and Commonalty and Citizens of the City of London, acting as the Police Authority for the City of London Police, has completed the procurement process for the "Fraud and Cyber Crime Reporting & Analysis Service Procurement." This service aims to support Action Fraud and the National Fraud Intelligence Bureau through three separate contracts. The procurement process involved the selection of suppliers for three lots with services related to contact management, crime and intelligence management, and service integration and management. The contracts will each run for up to seven years, with initial durations of five years. The estimated annual service charges for each lot range from £1,000,000 to £6,700,000.

This tender presents a significant growth opportunity for businesses in the customer services, IT services, data security, and management-related services sectors. Companies specialized in contact centres, crime analysis, IT security, and software development would be well-suited to compete for the different lots within this tender. Interested parties should engage with the Mayor and Commonalty and Citizens of the City of London to explore potential collaborations and provide innovative solutions to meet the specific requirements of this public procurement opportunity.

How relevant is this notice?

Notice Information

Notice Title

Fraud and Cyber Crime Reporting & Analysis Service Procurement

Notice Description

The Mayor and Commonalty and Citizens of the City of London (City of London Corporation) in its capacity as Police Authority for the City of London Police is looking to procure the next generation of services that together will support Action Fraud and the National Fraud Intelligence Bureau (NFIB) The City of London Corporation intends to award up to three (3) separate contracts. Each service is described in more detail within the Procurement Documentation The Services consist of a single national point of contact for members of the public and organisations that have been victims of fraud and cyber crime to report details of the incident through a contact centre and online channels (Lot 1) Review and analysis of crime reports is based on the intelligence collected and maintained as part of the NFIB national responsibilities and managed through demand and workflow management, underpinned by systems integration (Lot 2) Service integration and management to support delivery in a multi-supplier / multi-agency environment (Lot 3) Each contract will be awarded for a maximum duration of seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each The estimated annual services charges for each Lot are: Lot 1 - PS6,700,000; Lot 2 - PS3,000,000; Lot 3 - PS1,000,000. It is anticipated that there will be additional charges for the design, build, testing and implementation of the solutions under each Lot For access to the Procurement Documentation, interested parties must first complete and submit to the Authority a signed non-disclosure agreement. To request a non-disclosure agreement for completion please contact anthony.vittadini@cityoflondon.gov.uk The Contracting Authority intends to hold a Market Engagement event currently scheduled to take place on 20 July 2021. For details of how to register for this event please contact anthony.vittadini@cityoflondon.gov.uk *Suppliers must be registered to the CapitalESourcing tendering portal as the Procurement Documentation will be made available through this tendering portal. Registration is free at https://www.capitalesourcing.com/web/login.shtml* **Please note that funding for the contracts described in Lots 1 - 3 will be made available on an annual basis**

Lot Information

Engagement Management: Contact Management and Victim Care

The Provision of Contact Centre(s) and online Channels as the main point of contract for victims of fraud and cyber crime and other stakeholders

Renewal: Up to two (2) renewals exercisable by the Authority, of one (1) year each.

Crime, Intelligence and Common Services: Crime and Intelligence Management and associated services that underpin all Lots

Crime and intelligence management This Lot will provide services to support the crime and intelligence management capabilities and also the underlying data, information and knowledge management, demand & workflow management and systems integration for all Lots The contract will be awarded for a maximum duration of up to seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each The estimated annual service charges are PS3,000,000. It is anticipated that there will be additional charges for the design, build, test and implementation of the solutions

Renewal: As per Lot 1

Service Integration and Management

Service Integration and Management (SIAM) The provision of overarching service management and integration of services provided through Lots 1 and 2 and with external organisations and their suppliers where interoperability and information sharing is required The contract will be awarded for a maximum duration of up to seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each The estimated annual service charges are PS1,000,000. It is anticipated that there will be additional charges for the design, build, test and implementation of the solutions

Renewal: As per Lot 1

Lot 2

Crime & Intelligence Management

Lot 3

Service Integration & Management

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02c29d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/018105-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72212441 - Financial analysis software development services

72212461 - Analytical or scientific software development services

72212730 - Security software development services

72212732 - Data security software development services

72212781 - System management software development services

72212782 - Storage management software development services

72260000 - Software-related services

72300000 - Data services

72313000 - Data capture services

72316000 - Data analysis services

72322000 - Data management services

72500000 - Computer-related services

72510000 - Computer-related management services

72590000 - Computer-related professional services

79131000 - Documentation services

79200000 - Accounting, auditing and fiscal services

79212400 - Fraud audit services

79220000 - Fiscal services

79342300 - Customer services

79420000 - Management-related services

79700000 - Investigation and security services

Notice Value(s)

Tender Value
£74,410,500 £10M-£100M
Lots Value
£58,910,500 £10M-£100M
Awards Value
Not specified
Contracts Value
£74,000,000 £10M-£100M

Notice Dates

Publication Date
26 Jun 20233 years ago
Submission Deadline
25 Aug 2021Expired
Future Notice Date
Not specified
Award Date
13 Jun 20233 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active, Cancelled
Awards Status
Active, Unsuccessful
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Mayor and Commonalty and Citizens of the City of London
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2P 2EJ
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Islington
Electoral Ward
Clerkenwell
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
2
Supplier Names

CAPITA BUSINESS SERVICES LTD

PRICEWATERHOUSECOOPERS LLP

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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