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DH21004 - Repairs Diagnostic System

Derby Homes Ltd

This public procurement record has 3 releases in its history.

AwardUpdate

16 Jun 2025 at 16:05

Award Notice
Award

20 May 2022 at 16:05

Award Notice
Tender

16 Aug 2021 at 16:15

Tender Notice
Summary of the contracting process

The procurement process for the "DH21004 - Repairs Diagnostic System" contract, initiated by Derby Homes Ltd, is currently in the contract update stage as of June 2025. This process falls under the goods category, specifically within software package and information systems (CPV code: 48000000). Located in Derby, UK, the contract is envisioning the supply of an online diagnostic IT system compatible with the Open Housing System. The awarded suppliers for this contract are Hallnet Limited and Derby Homes Ltd, with the contract period spanning from 16th May 2022 to 15th May 2032. The procurement method utilised for this tender was an open procedure, providing an opportunity for competition among eligible suppliers.

This tender represents a significant business growth opportunity, particularly for small and medium enterprises (SMEs) specialising in IT software development and systems integration. The project aims to streamline repair diagnostics and appointment management, thus reducing operational inefficiencies for customer services and planning teams. Businesses with a background in software development, particularly those familiar with real-time appointment systems, would be well-positioned to deliver the required solutions. This project not only provides a financial contract over a decade but also enhances a company's portfolio in public sector digital transformation projects.

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Notice Information

Notice Title

DH21004 - Repairs Diagnostic System

Notice Description

Online diagnostic IT system linked to our Open Housing System to enable staff and customers to diagnose repairs and place corresponding orders

Lot Information

DH21004 - Repairs Diagnostic System

Online diagnostic IT system linked to our Open Housing System to enable staff and customers to diagnose repairs and place corresponding orders. For the next phase of the project, customers will be given the ability to manage (change and/or cancel) their own appointments using 'Track &Amend' function in order to achieve a reduction in 'no access' rates on jobs. There will also be less impact on the Customer Services & Planning Teams who currently have to reschedule appointments.

Renewal: The Contract will be in place for a period of 24 months. There will be an option to extend for four further periods of 24 months. Any and all extensions will be at the discretion of the Employer.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02d574
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032703-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72212517 - IT software development services

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
£40,000 Under £100K
Awards Value
Not specified
Contracts Value
£460,720 £100K-£500K

Notice Dates

Publication Date
16 Jun 20251 years ago
Submission Deadline
4 Oct 2021Expired
Future Notice Date
Not specified
Award Date
14 Feb 20224 years ago
Contract Period
16 May 2022 - 15 May 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Derby Homes Ltd
Additional Buyers

Derby City Council

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DERBY
Postcode
DE24 8UZ
Postcode Area
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF11 Derby
Delivery Location
TLF11 Derby
Local Authority
Derby
Electoral Ward
Alvaston North
Westminster Constituency
Derby South

Supplier Information

Number of Suppliers
2
Supplier Names

Derby Homes Ltd

Hallnet Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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