Notice Information
Notice Title
SSE Airtricity - Contact Centre as a Service (CCaaS)
Notice Description
Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure.
Lot Information
Lot 1
Supply of IT Services (Software as a Service Solution for Contact Telephony Centre (s). The solution should be a SaaS based offering allowing access by Call Centre agents based in ROI & NI to make/receive inbound/outbound calls supporting a variety of different business areas across SSE Airtricity. Additional information: Access to all documentation relating to this notice can be accessed via the Opportunities Link at the following page https://sse.app.jaggaer.com/ Responses to the opportunity should be submitted to Ccaastender@sse.com
Options: 2 x 1 Year Optional Extension Years
Renewal: 2 x 1 Additional Optional Years
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02dd83
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/022036-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Negotiated procedure with prior call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
72260000 - Software-related services
72300000 - Data services
72400000 - Internet services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72700000 - Computer network services
72800000 - Computer audit and testing services
72900000 - Computer back-up and catalogue conversion services
73000000 - Research and development services and related consultancy services
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Sep 20214 years ago
- Submission Deadline
- 8 Oct 2021Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SSE SERVICES PLC
- Contact Name
- Mark Harvey
- Contact Email
- mark.harvey@sse.com
- Contact Phone
- +44 1738341756
Buyer Location
- Locality
- READING
- Postcode
- RG1 3JH
- Post Town
- Reading
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ1 Berkshire, Buckinghamshire and Oxfordshire
- Small Region (ITL 3)
- TLJ16 Berkshire West
- Delivery Location
- TLN Northern Ireland
-
- Local Authority
- Reading
- Electoral Ward
- Thames
- Westminster Constituency
- Reading Central
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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