Notice Information
Notice Title
ITSM Upgrade for OneSource 2021 ITTH36
Notice Description
The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.
Lot Information
Lot 1
The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.
Renewal: 1 RENEWAL OF 12 MONTHS MAX
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02e422
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/023811-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
50 - Repair and maintenance services
-
- CPV Codes
48000000 - Software package and information systems
50324200 - Preventive maintenance services
Notice Value(s)
- Tender Value
- £375,000 £100K-£500K
- Lots Value
- £375,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Sep 20214 years ago
- Submission Deadline
- 25 Oct 2021Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF HAVERING
- Contact Name
- Syed Haujee
- Contact Email
- syed.haujee@havering.gov.uk
- Contact Phone
- +44 7780617061
Buyer Location
- Locality
- ROMFORD
- Postcode
- RM1 3BB
- Post Town
- Romford
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI5 Outer London - East and North East
- Small Region (ITL 3)
- TLI52 Barking & Dagenham and Havering
- Delivery Location
- TLI52 Barking & Dagenham and Havering
-
- Local Authority
- Havering
- Electoral Ward
- St Edward's
- Westminster Constituency
- Romford
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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