Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Patient Carer Online Feedback Service

The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)

This public procurement record has 3 releases in its history.

Award

08 May 2026 at 14:38

Award Notice
Award

01 Apr 2022 at 14:52

Award Notice
Tender

10 Dec 2021 at 14:14

Tender Notice
Summary of the contracting process

The procurement process for the "Patient Carer Online Feedback Service" is undertaken by the Common Services Agency, known as Public Services Delivery Scotland (PSD Scotland), acting on behalf of The Scottish Government Planning and Quality Division. This tender falls under the IT services industry category and aims to provide a Patient/Carer feedback website for NHS Scotland. Classified as a services procurement, the process was executed using an open procedure. The contract, valued at £1,000,000 over a four-year term, has been awarded to Care Opinion (Scotland) Limited, and its status is marked as complete. The procurement occurred in the Edinburgh region, and the contract was signed on 1st April 2026.

This procurement presents significant business growth opportunities for IT service providers, especially those specialising in consultation, software development, and internet support. Firms with a focus on healthcare IT solutions, particularly those offering feedback systems and user engagement platforms, are well-suited to compete in similar tenders. Businesses capable of delivering high-quality service with expertise in training, support, accessibility, and moderation stand to benefit greatly. With considerable funding allocated over several years, engaging in such contracts allows businesses to solidify their presence in the market, ensuring stability and growth in the competitive public services sector.

How relevant is this notice?

Notice Information

Notice Title

Patient Carer Online Feedback Service

Notice Description

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.

Lot Information

Lot 1

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland. Additional information: The budget for the specification is 1000000 GBP over a 4 year term.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02ffe4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/042579-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£900,000 £500K-£1M
Lots Value
£900,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£1,800,000 £1M-£10M

Notice Dates

Publication Date
8 May 20263 months ago
Submission Deadline
14 Jan 2022Expired
Future Notice Date
Not specified
Award Date
1 Apr 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)
Additional Buyers

National Procurement, NHS Scotland

The Common Services Agency, commonly known as NHS National Services Scotland, (“NSS”)

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

Care Opinion (Scotland) Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...