Planning

PRELIMINARY MARKET ENGAGEMENT - Contact Centre Solution

THE COUNCIL OF THE BOROUGH OF KIRKLEES

This public procurement record has 1 release in its history.

Planning

14 Dec 2021 at 12:06

Summary of the contracting process

The Council of the Borough of Kirklees is initiating a Preliminary Market Consultation (PMC) for a Contact Centre Solution. This procurement falls under the telecommunications system category and is aimed at upgrading the current contact centre capabilities to meet modern demands. Interested vendors should note that the responses to the PMC must be submitted by 13:00 on 7 January 2022. Further procurement opportunities are expected to be issued early in 2022 as part of this process, with the delivery location set in Kirklees District, West Yorkshire, UK.

This tender represents an excellent opportunity for businesses specialising in communication software, particularly those offering multimedia packages or telephony solutions. Vendors that can provide innovative solutions tailored to meet diverse user needs and expectations would be particularly well-suited to compete. Engaging in this early consultation phase will allow businesses to propose insights and shape the upcoming procurement process effectively.

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Notice Title

PRELIMINARY MARKET ENGAGEMENT - Contact Centre Solution

Notice Description

Kirklees Council is looking to upgrade its Contact Centre solution which includes telephony and automated switchboard, to one which meets the needs of a modern Council and prioritises the diverse needs, expectations and contact preferences of our Service users.

Lot Information

Lot 1

Kirklees Council is undertaking a Preliminary Market Consultation (PMC). This is not an Invitation to tender or request for formal expressions of interest. The Council, as Contracting Authority is issuing a request for information only to assess the reaction of the market and thus make any future procurement process more focused and efficient. The purpose of this PMC is to alert potential suppliers to an opportunity in relation to supply of the current contact centre solution (telephony and automated switchboard) that is likely to be issued to market early in 2022. The contract value for this project is unknown at this stage, therefore this PIN is being issued to ensure that any subsequent procurement process undertaken following this PMC is compliant should the contract be valued at above the threshold for Goods and Services. The Council would like to gain information from the market to shape the future procurement process. Further information on the PMC and response questionnaire is available for interested organisations to access on the YORtender website (https://yortender.eu-supply.com). Additional information: Further information on this process is available through the regional procurement portal https://yortender.eu-supply.com Responses to the PMC must be made via YORtender no later than 13:00 on 7 January 2022.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0300da
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/031075-2021
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems


CPV Codes

32524000 - Telecommunications system

48500000 - Communication and multimedia software package

48510000 - Communication software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Dec 20214 years ago
Submission Deadline
Not specified
Future Notice Date
28 Feb 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
THE COUNCIL OF THE BOROUGH OF KIRKLEES
Contact Name
Dave Thompson
Contact Email
dave.thompson@kirklees.gov.uk
Contact Phone
+44 1484221000

Buyer Location

Locality
HUDDERSFIELD
Postcode
HD1 2TA
Post Town
Huddersfield
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE44 Calderdale and Kirklees
Delivery Location
TLE44 Calderdale and Kirklees

Local Authority
Kirklees
Electoral Ward
Newsome
Westminster Constituency
Huddersfield

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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