Award

MEIC Information, Assistance and Advice Helpline

WELSH GOVERNMENT

This public procurement record has 2 releases in its history.

Award

12 Jul 2022 at 12:53

Tender

10 Mar 2022 at 08:56

Summary of the contracting process

The Welsh Government is initiating a procurement process for the "MEIC Information, Assistance and Advice Helpline", a service aimed at providing essential support for children and young people across Wales. The procurement is currently at the active stage, with a total contract value of £2,370,750. The tender period for submissions will close on 13 April 2022, and the contract will be awarded following a public opening on 14 April 2022 at 09:30. This open procedure is classified under the telecommunications and data transmission services category, and all submissions must be uploaded electronically via the eTender Wales platform.

This opportunity could significantly benefit businesses specialising in telecommunication services or support operations geared towards youth services, welfare, and advocacy. Companies that are well-positioned to compete in this tender include those that offer robust call centre solutions, multilingual support staff, and community engagement programmes. Given the emphasis on Community Benefits, businesses that can demonstrate social impact through their operational methodologies will stand out, particularly those capable of delivering advocacy services for children and young people.

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Notice Title

MEIC Information, Assistance and Advice Helpline

Notice Description

Provision of a national information, assistance and advice service for children and young people for up to 24 hours a day, 7 days a week and 365 days a year. It will continue to operate under the recognised brand of MEIC.

Lot Information

Lot 1

MEIC is a Welsh Government funded confidential, anonymous, and free bilingual helpline service for children and young people up to the age of 25 in Wales providing information, useful advice and support need and are open 8am - midnight, 7 days a week, by phone, SMS text and instant messaging. It provides confidential support empowering children and young people to get their voices heard on what matters to them. The telephone line currently operates between 8am and 12 midnight. The service provides invaluable support to children and young people in Wales which has been in even greater need during the pandemic, particularly during lockdown periods when children and young people were not able to access school, social clubs and the support of friends and wider support mechanisms outside of their home. The MEIC service is specific to Wales only and therefore has been an additional provision to offer advocacy, advice and support via online support, text and telephone. The service is also extended to professionals and to the families and carers of children and young people in Wales to assist them in providing direct support to children and young people.

Renewal: Option to extend contract term for up to a further 12 months.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-032020
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019048-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

80 - Education and training services

85 - Health and social work services


CPV Codes

64210000 - Telephone and data transmission services

64211000 - Public-telephone services

64212000 - Mobile-telephone services

64212100 - Short Message Service (SMS) services

64216000 - Electronic message and information services

80000000 - Education and training services

85311300 - Welfare services for children and young people

Notice Value(s)

Tender Value
£2,370,750 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,369,181 £1M-£10M

Notice Dates

Publication Date
12 Jul 20223 years ago
Submission Deadline
13 Apr 2022Expired
Future Notice Date
Not specified
Award Date
26 Jun 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
2026

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WELSH GOVERNMENT
Contact Name
Not specified
Contact Email
cpsprocurementadvice@gov.wales
Contact Phone
+44 3000257095

Buyer Location

Locality
CARDIFF
Postcode
CF10 3NQ
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales

Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

PROMO CYMRU

Open Contracting Data Standard (OCDS)

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