Notice Information
Notice Title
Managed IT Hosting and Support Service
Notice Description
The procurement of a new Managed IT Hosting and Support Service for EastendHomes.
Lot Information
Lot 1
EastendHomes currently has an IT Managed Service contract which expires in November 2022. This is a fully outsourced and EastendHomes has no operational IT Personnel on its payroll. The Supplier shall take over the hosting and support of all existing assets as appropriate to the proposed solution and either host these in the supplier's data centres(s) and/or move to public and/or private cloud services. The Managed Service shall include a service desk to be provided at the supplier's offices providing all first, second, third line and support up to two (2) days per month of on-site assistance. The Managed Service shall include: *All compute and storage requirements *All wide area network services *All local area network services and equipment (LAN and WLAN) *24x365 Proactive monitoring of all core IT services *Backup and restore *Disaster recovery *Break/fix support for all infrastructure and associated components *Support for core infrastructure operating systems, including hypervisors as required *Security and version patching *Break/fix support for all end-user devices and associated components *Support for end-user device operating systems, including virtual desktops as required *Support for desktop applications, including Microsoft Office 365 *Provisioning new end-user devices *Configuration of mobile phones and similar *Security management of all core infrastructure and all user end-user devices *Assistance to promote security best practice throughout EastendHomes *Full inventory management service for all IT assets *Procurement support *Implementation and configuration support *Technical architecture and design *Developing appropriate refresh cycles for all equipment *Capacity management *Advice regarding new technologies which may be appropriate for EastendHomes *Risk management with respect to IT equipment and services The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/3DAUV375T9
Options: The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.
Renewal: Subject to take up of extension options, seven(7) years from contract award.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0337e8
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/032959-2022
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
30 - Office and computing machinery, equipment and supplies except furniture and software packages
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
30211300 - Computer platforms
72222300 - Information technology services
72250000 - System and support services
72253000 - Helpdesk and support services
Notice Value(s)
- Tender Value
- £2,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £1,656,522 £1M-£10M
Notice Dates
- Publication Date
- 21 Nov 20223 years ago
- Submission Deadline
- 17 Jun 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 10 Oct 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Subject to take up of extension options, seven (7) years from contract award.
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- EastendHomes Limited
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- E1 6PS
- Postcode Area
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI42 Tower Hamlets
- Delivery Location
- TLI London
-
- Local Authority
- Tower Hamlets
- Electoral Ward
- Spitalfields & Banglatown
- Westminster Constituency
- Bethnal Green and Stepney
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.