Managed IT Hosting and Support Service

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0337e8-2022-11-21T14:05:08Z",
    "date": "2022-11-21T14:05:08Z",
    "ocid": "ocds-h6vhtk-0337e8",
    "description": "To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=737999016 GO Reference: GO-20221121-PRO-21503947",
    "initiationType": "tender",
    "tender": {
        "id": "EH/IT/2022",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Managed IT Hosting and Support Service",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72222300",
            "description": "Information technology services"
        },
        "mainProcurementCategory": "services",
        "description": "The procurement of a new Managed IT Hosting and Support Service for EastendHomes.",
        "value": {
            "amount": 2000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "EastendHomes currently has an IT Managed Service contract which expires in November 2022. This is a fully outsourced and EastendHomes has no operational IT Personnel on its payroll. The Supplier shall take over the hosting and support of all existing assets as appropriate to the proposed solution and either host these in the supplier's data centres(s) and/or move to public and/or private cloud services. The Managed Service shall include a service desk to be provided at the supplier's offices providing all first, second, third line and support up to two (2) days per month of on-site assistance. The Managed Service shall include: *All compute and storage requirements *All wide area network services *All local area network services and equipment (LAN and WLAN) *24x365 Proactive monitoring of all core IT services *Backup and restore *Disaster recovery *Break/fix support for all infrastructure and associated components *Support for core infrastructure operating systems, including hypervisors as required *Security and version patching *Break/fix support for all end-user devices and associated components *Support for end-user device operating systems, including virtual desktops as required *Support for desktop applications, including Microsoft Office 365 *Provisioning new end-user devices *Configuration of mobile phones and similar *Security management of all core infrastructure and all user end-user devices *Assistance to promote security best practice throughout EastendHomes *Full inventory management service for all IT assets *Procurement support *Implementation and configuration support *Technical architecture and design *Developing appropriate refresh cycles for all equipment *Capacity management *Advice regarding new technologies which may be appropriate for EastendHomes *Risk management with respect to IT equipment and services The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/3DAUV375T9",
                "contractPeriod": {
                    "durationInDays": 2520
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Subject to take up of extension options, seven(7) years from contract award."
                },
                "secondStage": {
                    "minimumCandidates": 6
                },
                "selectionCriteria": {
                    "description": "The top 6 scoring Applicants (out of those who pass all the Pass/Fail questions) will be invited to participate in the ITT stage. EastendHomes may invite fewer than 6 Applicants to further participate in the ITT stage if fewer than 6 SQ responses meet the above criteria. EastendHomes reserve the absolute right not to proceed with the tender process further."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years."
                },
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72250000",
                        "description": "System and support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "30211300",
                        "description": "Computer platforms"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72253000",
                        "description": "Helpdesk and support services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKI"
                    }
                ],
                "deliveryLocation": {
                    "description": "LONDON"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-title/3DAUV375T9",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "As stated in the procurement documents.",
                    "appliesTo": [
                        "supplier"
                    ]
                },
                {
                    "type": "economic",
                    "description": "As stated in the procurement documents.",
                    "minimum": "As stated in the procurement documents.",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "documents": [
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "tenderPeriod": {
            "endDate": "2022-06-17T16:00:00+01:00"
        },
        "secondStage": {
            "invitationDate": "2022-07-06T00:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 90
            }
        },
        "hasRecurrence": true,
        "reviewDetails": "EastendHomes will enter into the contract following a minimum 10 calendar day standstill period, starting on the day after the notification of the result. The Public Contracts Regulations 2015 (SI 2015/102) (as amended) (the Regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the Regulations to bring proceedings in the High Court. Any such proceedings must be brought within the limitation period specified by the Regulations according to the remedy sought.",
        "recurrence": {
            "description": "Subject to take up of extension options, seven (7) years from contract award."
        }
    },
    "parties": [
        {
            "id": "GB-FTS-52841",
            "name": "EastendHomes Limited",
            "identifier": {
                "legalName": "EastendHomes Limited",
                "id": "United Kingdom"
            },
            "address": {
                "streetAddress": "3 Resolution Plaza, Spitalfields",
                "locality": "London",
                "region": "UKI",
                "postalCode": "E1 6PS",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Nathan Liptrot",
                "telephone": "+44 1942725438",
                "email": "nathan@clarityprocurement.co.uk",
                "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Information-technology-services./3DAUV375T9"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.eastendhomes.net/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "06",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-66",
            "name": "The High Court of England and Wales",
            "identifier": {
                "legalName": "The High Court of England and Wales"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-6466",
            "name": "The Cabinet Office",
            "identifier": {
                "legalName": "The Cabinet Office"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewContactPoint"
            ]
        },
        {
            "id": "GB-FTS-68945",
            "name": "Wanstor Limited",
            "identifier": {
                "legalName": "Wanstor Limited",
                "id": "04524830"
            },
            "address": {
                "streetAddress": "124 Borough High Street",
                "locality": "London",
                "region": "UKI",
                "postalCode": "SE11LB",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-52841",
        "name": "EastendHomes Limited"
    },
    "language": "en",
    "awards": [
        {
            "id": "032959-2022-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-68945",
                    "name": "Wanstor Limited"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "032959-2022-1",
            "awardID": "032959-2022-1",
            "status": "active",
            "value": {
                "amount": 1656522,
                "currency": "GBP"
            },
            "dateSigned": "2022-10-10T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 4
            }
        ]
    }
}