Planning

National DDS Service Support Contract

NATIONAL HIGHWAYS

This public procurement record has 1 release in its history.

Planning

05 Aug 2022 at 09:18

Planning Notice
Summary of the contracting process

National Highways is initiating a procurement process for the "National DDS Service Support Contract," aimed at delivering ongoing hardware, configuration, and software support for Dynamic Display Screens across various locations in the UK. The procurement, classified under the industry category of information technology services, is currently in the planning stage, with feedback from suppliers requested by 10th October 2022. The contract is valued at £1,200,000 and is set to replace an existing contract that will conclude in July 2023, allowing for a four-month overlap to ensure a smooth transition.

This opportunity presents a significant potential for businesses specialising in IT services, particularly those with experience in hardware and software maintenance, project management, and ITIL best practices. Companies that can demonstrate their capacity to handle 2nd and 3rd line support, preventative maintenance, and configuration services for display systems will be well-suited to compete. Participation in this tender could enhance business growth by establishing long-term relationships with a national agency, benefiting from further future contracts with National Highways.

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Notice Information

Notice Title

National DDS Service Support Contract

Notice Description

The driver for procurement is to: Complete the award of a new National Dynamic Display (DDS) Screen Service Support contract to provide ongoing hardware, configuration and software support and other services to 10 x DDS located at each of the ROCs, NTIS and other Regional operational sites. The new contract will replace the current contract (ending July 23), allowing four months' overlap by starting April 23 for an initial three-year period, with options to extend this new contract by an additional 3 x 1-year extensions, subject to National Highways approval and supplier performance.

Lot Information

Lot 1

National Highways is looking for one or more Suppliers to deliver the following aims: To provide ongoing hardware, configuration and software support and other services to 10 x DDS located at each of the ROCs, NTIS and other Regional operational sites. From a high-level point of view, this covers: * 2nd and 3rd line support and maintenance of the DDS hardware, software and firmware of the DDS for each of the sites. The Supplier shall maintain the DDS systems, following in-dustry best practice such as ITIL. * The Supplier shall carry out preventative maintenance of the DDS system in accordance with the Original Equipment Manufacturer (OEM) recommended equipment maintenance regime. * The Supplier's reactive maintenance regime shall ensure that it meets National Highways SLA based on the following, using engineering remote access wherever possible aligning with ITIL best practice. o Critical faults responded to in 4hrs, cleared in 12 hrs. o Major faults responded to in 8hrs, cleared in 24 hrs. * As well as undertaking the activities which are defined above, the supplier will be required to undertake additional activities at the request of National Highways such as Configura-tion Fresh, Security and software updates. WHAT WE ARE LOOKING FOR National Highways (NH) operates a contract to service support the current DDS. This current contract comes to an end in July 23. National Highways is looking to replace this contract through a tendering process to find a suitable replacement contract to provide ongoing support as described in the above. There will be a four month overlap period to ensure a robust handover take place between the existing contract and the new contract. The DDS are located at the following sites: * SW - Aztec West Bristol * WM Quinton Birmingham * NTIC Quinton Birmingham * NW Newton Le Willows near Manchester * NE Wakefield * NE Wakefield test Environment * EM Nottingham Business park * E South Mimms * SE Foster Down Godstone * Satellite Operational located at Penrith Additional information: National Highways is looking to understand what the supply chain thinks of the above requirement in terms of whether this procurement is of interest as well as finding out if there is capability and capacity to deliver. This information is an important early step in terms of shaping the future requirement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-035936
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/021516-2022
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

50 - Repair and maintenance services

72 - IT services: consulting, software development, Internet and support

CPV Codes

30231300 - Display screens

50312600 - Maintenance and repair of information technology equipment

72222300 - Information technology services

72267100 - Maintenance of information technology software

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Aug 20223 years ago
Submission Deadline
Not specified
Future Notice Date
9 Oct 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HIGHWAYS
Contact Name
Not specified
Contact Email
lee.bryant@nationalhighways.co.uk
Contact Phone
Not specified

Buyer Location

Locality
BRISTOL
Postcode
BS1 6HA
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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