Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Cloud Voice SIP Service & Channel Connection

Cardiff and Vale University Health Board

This public procurement record has 2 releases in its history.

Award

19 May 2026 at 10:39

Award Notice
Award

15 Aug 2022 at 12:37

Award Notice
Summary of the contracting process

The procurement process for the Cloud Voice SIP Service & Channel Connection was initiated by the Cardiff and Vale University Health Board. It falls under the services category, specifically within the IP telephone services industry (CPV code: 64215000). The contract is linked to the National PSTN switch-off programme and aims to provide continued telephony service improvements by transitioning to internet-based circuits for enhanced flexibility and reliability. The contract was awarded to BT PLC via a direct award under the RM6116 Network Services 3 Framework, following completion on 31st March 2026. Located in Cardiff, UK, the procedure utilised was selective, with the contract amounting to £45,360.

This procurement presents opportunities for businesses specialising in resilient telecommunications infrastructure. Firms offering competitive, innovative IP telephony solutions, capable of assisting public health organisations in maintaining robust and diversified network services, stand to benefit. With a focus on technical resilience, businesses adept at providing flexible, reliable telephony systems would be well-positioned to compete in such tenders, enhancing growth prospects and market presence in the public sector.

How relevant is this notice?

Notice Information

Notice Title

Cloud Voice SIP Service & Channel Connection

Notice Description

The Digital and Health Intelligence (D&HI) Department within Cardiff and Vale University Health Board require the continued provision of a Cloud Voice SIP Service and Channel Connection as part of the delivery of their core services. The existing solution was originally implemented to replace legacy telephony infrastructure (over 30 years old) as part of the national PSTN switch-off programme, transitioning to resilient, internet-based circuits that provide enhanced reliability, flexibility, and manageability.

Lot Information

Lot 1

The Digital and Health Intelligence (D&HI) Department require the continued provision of a Cloud Voice SIP Service and Channel Connection as part of the delivery of their core services. The existing solution was originally implemented to replace legacy telephony infrastructure (over 30 years old) as part of the national PSTN switch-off programme, transitioning to resilient, internet-based circuits that provide enhanced reliability, flexibility, and manageability. The current contract was awarded via a Direct Award under the RM3808 Network Services 2 Framework, following a benchmarking exercise which identified a limited number of suppliers capable of meeting the Health Board's technical and resilience requirements. BT PLC was appointed as the successful supplier, offering the most economically advantageous solution while maintaining independent network infrastructure. In line with the original procurement strategy, it remains a key requirement for the Health Board to maintain resilience across its telephony services by avoiding reliance on a single network provider, with other services continuing to be delivered via Virgin Media Business. The existing contract is due to expire on 31st March 2026. As these services remain business-critical and underpin the Health Board's telephony infrastructure, there is a requirement to ensure continuity of service and ongoing support. The renewed contract will ensure continued delivery of a stable, resilient telephony solution, aligned with operational needs and national infrastructure changes Additional information: This contract was undertaken via a direct award under the RM6116 Network Services 3 Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-035bb6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/045654-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64215000 - IP telephone services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£97,212 Under £100K

Notice Dates

Publication Date
19 May 20263 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Aug 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cardiff and Vale University Health Board
Additional Buyers

Surrey County Council

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF14 4HH
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL22 Cardiff and Vale of Glamorgan
Local Authority
Cardiff
Electoral Ward
Heath
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
2
Supplier Names

BT PLC

Courtesy Cars Redhill

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...