Notice Information
Notice Title
Cloud Voice SIP Service & Channel Connection
Notice Description
The Digital and Health Intelligence (D&HI) Department within Cardiff and Vale University Health Board require the continued provision of a Cloud Voice SIP Service and Channel Connection as part of the delivery of their core services. The existing solution was originally implemented to replace legacy telephony infrastructure (over 30 years old) as part of the national PSTN switch-off programme, transitioning to resilient, internet-based circuits that provide enhanced reliability, flexibility, and manageability.
Lot Information
Lot 1
The Digital and Health Intelligence (D&HI) Department require the continued provision of a Cloud Voice SIP Service and Channel Connection as part of the delivery of their core services. The existing solution was originally implemented to replace legacy telephony infrastructure (over 30 years old) as part of the national PSTN switch-off programme, transitioning to resilient, internet-based circuits that provide enhanced reliability, flexibility, and manageability. The current contract was awarded via a Direct Award under the RM3808 Network Services 2 Framework, following a benchmarking exercise which identified a limited number of suppliers capable of meeting the Health Board's technical and resilience requirements. BT PLC was appointed as the successful supplier, offering the most economically advantageous solution while maintaining independent network infrastructure. In line with the original procurement strategy, it remains a key requirement for the Health Board to maintain resilience across its telephony services by avoiding reliance on a single network provider, with other services continuing to be delivered via Virgin Media Business. The existing contract is due to expire on 31st March 2026. As these services remain business-critical and underpin the Health Board's telephony infrastructure, there is a requirement to ensure continuity of service and ongoing support. The renewed contract will ensure continued delivery of a stable, resilient telephony solution, aligned with operational needs and national infrastructure changes Additional information: This contract was undertaken via a direct award under the RM6116 Network Services 3 Framework.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-035bb6
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/045654-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
- CPV Codes
64215000 - IP telephone services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £97,212 Under £100K
Notice Dates
- Publication Date
- 19 May 20261 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 14 Aug 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CARDIFF AND VALE UNIVERSITY HEALTH BOARD
- Additional Buyers
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- KINGSTON UPON THAMES
- Postcode
- KT1 2DN
- Post Town
- Kingston upon Thames
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL52 Cardiff and Vale of Glamorgan
- Delivery Location
- TLG13 Warwickshire CC, TLL22 Cardiff and Vale of Glamorgan
-
- Local Authority
- Cardiff
- Electoral Ward
- Heath
- Westminster Constituency
- Cardiff North
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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