Planning

DWP Notification Service

DWP - DIGITAL CHANNELS

This public procurement record has 1 release in its history.

Planning

23 Sep 2022 at 09:52

Summary of the contracting process

The Department for Works & Pensions (DWP) is planning a tender for the "DWP Notification Service" to issue approximately 6.8 million SMS messages per week to its customers. The procurement falls under the services category with a value of £15,000,000. The tender involves the issuance of a Request for Information (RFI) to shape the department's commercial strategy. Key dates include the following: Issue PIN on 23 September 2022, deadline for RFI requests on 7 October 2022, and submission of RFI responses on 21 October 2022, with potential future commercial activity expected in early 2023. The buying organisation is DWP - Digital Channels based in Manchester, UK.

This tender opportunity by the DWP for SMS services presents a significant business growth opportunity for companies specializing in electronic message and information services, short message services, and customer services. Businesses with expertise in providing SMS solutions and engaging customer services are well-suited to compete in this tender. The procurement process is currently in the planning stage, offering interested parties the chance to engage with the DWP and potentially secure a future contract in early 2023. For further details and to participate, interested businesses can contact DWP - Digital Channels at sms.rfi@dwp.gov.uk.

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Notice Title

DWP Notification Service

Notice Description

The Department for Works & Pensions (DWP) has a requirement to issue c6.8 million SMS messages per week to its customers. This service is currently provided through a centralised government function acting on behalf of the DWP and other government departments. The DWP is keen to get a better understanding of the market and looks to undertake market analysis through issuing a Request for Information (RFI) to interested parties to shape the Department's commercial strategy before any further actions are taken.

Lot Information

Lot 1

The Department for Works & Pensions (DWP) has a requirement to issue c6.8 million SMS messages per week to its customers. This service is currently provided through a centralised government function acting on behalf of the DWP and other government departments. The DWP is keen to get a better understanding of the market and looks to undertake market analysis through issuing a Request for Information (RFI) to interested parties to shape the Department's commercial strategy before any further actions are taken. Additional information: Interested parties should contact sms.rfi@dwp.gov.uk to receive a copy of the RFI. An overview of the timetable is detailed below: Issue PIN - 23 September 2022 Deadline for requests for RFI - 7 October 2022 Submission of RFI responses - 21 October 2022 Potential for future commercial activity - early 2023

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-036ade
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/026657-2022
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

64212100 - Short Message Service (SMS) services

64216000 - Electronic message and information services

64216100 - Electronic message services

79342300 - Customer services

Notice Value(s)

Tender Value
£15,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20223 years ago
Submission Deadline
Not specified
Future Notice Date
31 Jan 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DWP - DIGITAL CHANNELS
Contact Name
Not specified
Contact Email
sms.rfi@dwp.gov.uk
Contact Phone
+44 7718424565

Buyer Location

Locality
MANCHESTER
Postcode
M2 3AA
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified

Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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