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Digital Patient Communications including a Hybrid Print and Post Solution

Hywel Dda University Health Board

This public procurement record has 1 release in its history.

Tender

13 Jan 2023 at 12:23

Tender Notice
Summary of the contracting process

The Hywel Dda University Health Board is inviting tenders for the provision of Digital Patient Communications including a Hybrid Print & Post Solution to enhance patient communication and operational efficiency. The procurement process, currently in the tender stage, has a contract value of £2.1 million in GBP. Interested businesses must submit their responses electronically by the closing date of 17th February 2023.

This procurement opportunity presents a chance for businesses offering digital printing and communication services to engage in a strategic partnership with the Health Board. The project aims to improve patient experience, operational efficiency, governance, and cost-saving measures. Eligible bidders are encouraged to participate in the virtual 'Supplier Information Event' scheduled for 20th January 2023 to learn more about the project requirements.

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Notice Information

Notice Title

Digital Patient Communications including a Hybrid Print and Post Solution

Notice Description

Hywel Dda University Health Board (" HDUHB") are seeking to commission the provision of a Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform.

Lot Information

Lot 1

Hywel Dda University Health Board (" HDUHB") are seeking to commission the provision of Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform. The objectives of the project are to improve in four strategic areas of priority: -Patient Experience & Safety - Accurate and better communication to our patients with less errors and supporting patient's choices -Operational - Sustainable and improved communication turnaround time with time saved, lower costs and with a manageable process -Governance - Remaining compliant, improved data security, trackable and auditable amendments -Efficiency and Cost Saving - Reduction in all aspects of appointments (Did Not Attend), operational and resource savings and reduction in natural resource consumption. The service will be based around the following: Attendance Optimisation (i.e., patient reminder, text reminder services) A communications platform, allowing patient preferences to be provided by the patient, in order to improve such services incorporating requirements of the Welsh Language Act 1993, Equality Act 2010, and those patients with sensory loss. Provision of hybrid mail service Additional information: Potential Bidders are invited to a virtual 'Supplier Information Event' at 2pm on Friday 20th January 2023. If you are interested in attending the event please email Sara.pell@wales.nhs.uk by Thursday 19th January 2023.

Renewal: The contract has a 24 month extension option, that can be exercised in increments of not less than 12 months. The maximum contract term will be 60 months with all extension options.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03973f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/001091-2023
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64000000 - Postal and telecommunications services

79811000 - Digital printing services

Notice Value(s)

Tender Value
£2,100,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jan 20233 years ago
Submission Deadline
17 Feb 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hywel Dda University Health Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARMARTHEN
Postcode
SA31 3BB
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL42 South West Wales
Delivery Location
TLL14 South West Wales
Local Authority
Carmarthenshire
Electoral Ward
Carmarthen Town West
Westminster Constituency
Caerfyrddin

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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