Award

Assyst CRM

CORNWALL COUNCIL

This public procurement record has 1 release in its history.

Award

29 Mar 2023 at 10:32

Award Notice
Summary of the contracting process

The Cornwall Council has completed a procurement process for the purchase of Assyst CRM software package and information systems. The procurement method used was a limited procedure that did not require prior publication of a call for competition. The contract was awarded to Industrial & Financial Systems IFS UK Ltd on 15th March 2023, with a total value of £360,000. The procurement falls within the goods category under the CPV classification of computer equipment and supplies. The process was carried out under the Crown Commercial Services Framework.

This contract presents business growth opportunities for companies specialising in IT solutions and software packages. Businesses in the computer equipment and supplies industry, especially those experienced in CRM and CMDB systems, would be well-suited to compete for similar tenders in the future. Interested parties should monitor procurement stages to identify potential opportunities and engage with relevant authorities such as Cornwall Council for future contracts in this sector.

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Notice Information

Notice Title

Assyst CRM

Notice Description

Assyst is an ITIL-based CRM (Customer Relationship Management) and CMDB (Configuration Management Database). Database for IT assets, users and customers, and is the system used to log all IT faults and service requests for Cornwall Council and associated businesses.

Lot Information

Lot 1

Assyst is an ITIL-based CRM (Customer Relationship Management) and CMDB (Configuration Management Database). Database for IT assets, users and customers, and is the system used to log all IT faults and service requests for Cornwall Council and associated businesses.

Procurement Information

Competition conducted under Crown Commercial Services Framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03b6ef
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009108-2023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

48 - Software package and information systems

CPV Codes

30200000 - Computer equipment and supplies

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£360,000 £100K-£500K

Notice Dates

Publication Date
29 Mar 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Mar 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CORNWALL COUNCIL
Contact Name
Mr Nick Brown
Contact Email
nick.brown@cornwall.gov.uk
Contact Phone
+44 1872323265

Buyer Location

Locality
TRURO
Postcode
TR1 3AY
Post Town
Truro
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
TLK South West (England)
Local Authority
Cornwall
Electoral Ward
Truro Boscawen & Redannick
Westminster Constituency
Truro and Falmouth

Supplier Information

Number of Suppliers
1
Supplier Name

INDUSTRIAL & FINANCIAL SYSTEMS IFS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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