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Customer Relationship and Case Management (CRCM) Solution

The Riverside Group Ltd

This public procurement record has 2 releases in its history.

Award

12 Jan 2024 at 10:50

Award Notice
Tender

13 Jun 2023 at 12:10

Tender Notice
Summary of the contracting process

The Riverside Group Ltd is seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for operational delivery of care and support to customers nationwide. The procurement stage is currently active, with a contract worth £1.5 million signed on 12th January 2024. The industry category is goods, and the location is Liverpool, UK. The procurement method is an open procedure with a cancelled status.

This tender offers business growth opportunities for suppliers of Customer Relation Management software, software support services, implementation services, configuration services, financial analysis and accounting software, and business transaction software. Businesses skilled in providing these services, especially those with experience in the housing and community amenities sector, are well-suited to compete for this contract.

How relevant is this notice?

Notice Information

Notice Title

Customer Relationship and Case Management (CRCM) Solution

Notice Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:* The aims, objectives and expected benefits associated with the CRCM solution* The current state systems landscape in Riverside Care and Support (RCS)* A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Lot Information

Lot 1

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:* The aims, objectives and expected benefits associated with the CRCM solution* The current state systems landscape in Riverside Care and Support (RCS)* A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03d5c0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/001066-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48400000 - Business transaction and personal business software package

48440000 - Financial analysis and accounting software package

48445000 - Customer Relation Management software package

72261000 - Software support services

72263000 - Software implementation services

72265000 - Software configuration services

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
£1,500,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£1,503,383 £1M-£10M

Notice Dates

Publication Date
12 Jan 20242 years ago
Submission Deadline
13 Jul 2023Expired
Future Notice Date
Not specified
Award Date
12 Jan 20242 years ago
Contract Period
2 Oct 2023 - 1 Oct 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Riverside Group Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L24 8RF
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
Garston
Westminster Constituency
Liverpool Garston

Supplier Information

Number of Suppliers
1
Supplier Name

Homeless Link

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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