Notice Information
Notice Title
Customer Relationship and Case Management (CRCM) Solution
Notice Description
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:* The aims, objectives and expected benefits associated with the CRCM solution* The current state systems landscape in Riverside Care and Support (RCS)* A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
Lot Information
Lot 1
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:* The aims, objectives and expected benefits associated with the CRCM solution* The current state systems landscape in Riverside Care and Support (RCS)* A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03d5c0
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/001066-2024
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48400000 - Business transaction and personal business software package
48440000 - Financial analysis and accounting software package
48445000 - Customer Relation Management software package
72261000 - Software support services
72263000 - Software implementation services
72265000 - Software configuration services
72267000 - Software maintenance and repair services
Notice Value(s)
- Tender Value
- £1,500,000 £1M-£10M
- Lots Value
- £1,500,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- £1,503,383 £1M-£10M
Notice Dates
- Publication Date
- 12 Jan 20242 years ago
- Submission Deadline
- 13 Jul 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 12 Jan 20242 years ago
- Contract Period
- 1 Oct 2023 - 1 Oct 2028 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE RIVERSIDE GROUP LTD
- Contact Name
- Laura Wood
- Contact Email
- procurement@riverside.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L24 8RF
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- Not specified
-
- Local Authority
- Liverpool
- Electoral Ward
- Garston
- Westminster Constituency
- Liverpool Garston
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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